Overall rating
4.9
Counts per rating level
  • 97% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly value this app for its top-notch customer service, intuitive interface, and efficient returns and exchanges management. They appreciate its customization features, multi-store management from a single portal, and seamless integration with Shopify. Merchants also commend its affordability, reliability, and the positive impact it has on their businesses by simplifying the return process. Unique features like instant exchanges and custom return policies are also praised.

June 7, 2022

It doesn't even seem real how helpful this app is not to mention the customer service is outstanding. SO thankful I installed this in my store!

Vakandi Apparel
United States
4 days using the app
Edited September 27, 2021

App firstly is amazing, but let's not talk about the app, the customer support is outstanding. Yes, the app costs $10 a month, but it's so worth every penny the support, then also having a happy customer at the end of the day as well with their return being extremely easy to do.

Alliance Fitness Gear
United States
4 days using the app
July 8, 2022

Excellent customer service, quick responses at all times. The application works very well and is very easy for both the customer and the customer service agents.

Quartz Co. - Canadian Made Winter Jackets
Canada
4 days using the app
March 27, 2023

Great app, looking for this around 2 years. This app have everything you need in a return portal and costumer service is awesome!

The Garrison | NL
Netherlands
4 days using the app
August 11, 2022

Best customer service I have received from any other Shopify app. Seriously impressive. The backend was easy to navigate and so far we have not run into any issues.

Om Organics
Canada
3 days using the app
June 13, 2022

Love the app. Has made returns process much easier with visibility on why things are being returned. Moved over from a different up and couldn't be happier! Recommend! Also, the Customer Service team are fantastic!

KX Pilates
Australia
3 days using the app
June 10, 2022

Does exactly what we needed it to do, and the staff is very helpful and answers our questions within an hour! Great app and great service, thank you.

Vanbase
Canada
3 days using the app
June 25, 2021

Eyal went above and beyond with helping me set up this app. I was very overwhelmed at first trying to figure everything out, and he helped me with all of my concerns.

Dani-Rae & Company
United States
3 days using the app
November 1, 2022

I am so happy with my consultation call with Lian at ReturnGo, I would have spent hours trying to set everything up myself but Lian walked me through every step and made the entire process so easy.

stylixwear
United States
3 days using the app
June 7, 2021

Setting up my returns page and automated rules was pretty easy. Thanks, ReturnGO team for helping me to have a quick and fun start.

Sugarman Creations
United States
3 days using the app