EcoReturns: AI powered Returns

Name: EcoReturns: AI powered Returns
Brand: Saara Inc
Rating: 4.9 (122 reviews)

Pricing: Free plan available. Free trial available.
Rating: 4.9 (122)
Developer: Saara Inc

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AI-powered returns automation app: encourage exchanges, store credits & turn refunds into revenue.

Tired of manual or semi-automatic returns draining profits? EcoReturns automates RMA, returns, exchanges, refunds, credits and labels, cutting TAT and RTO using AI. It has a highly configurable return portal, policies, reasons, notification & automation rules. Migrate seamlessly from Loop Returns, Aftership, Return Prime, Parcel Panel, or ReturnGo. Provide a great post-purchase experience and make customers happy. All of this with a proactive support to meet your custom needs.

Automate Pickups, Shipping labels, refunds, credits, notifications & exchanges.
Choose inbuilt discounted shipping rates or plug in your own carriers.
Highly configurable return portal, policies, reasons, sub-reasons & automations.
Integrate with Carriers, 3PL, ERP, OMS, CRM, Dropship etc, using API & Webhooks.
AI tools for lower refunds, credits, RTO & chat for better experience & margins.

Languages

English, German, and Italian

Works with

USPS
Canada Post
Australia post
Whatsapp
Gorgias
DHL & 200+ Integrations

Pricing

Starter

Free

Features

20 returns per month included
Fully branded return experience
Unlimited return reasons & policies
Manual approvals
Inbuilt discounted shipping labels
Email notifications
Single language support

Smart Automation

$29 / month

or $299/year and save 14%

100 returns per month included, $0.40 per extra return

Features

Everything in Starter
Auto process refunds and exchanges
Variant exchange first flow
Connect 100+ integrations
Deep analytics & reports
Self-service tracking for customers
Store credit & partial refunds
Multi Language support

7-day free trial

Scale AI

$99 / month

or $999/year and save 16%

400 returns per month included, $0.25 per additional return or exchange

Features

Everything in Smart Automation
Save money with Refund optimizer
Return routing to multiple warehouses
Smart rules & unlimited automations
Exchange payment collection
Return sub-reasons & deep insights
APIs and Webhook support
24/7 Priority support

14-day free trial

Enterprise

$299 / month

or $2,999/year and save 16%

Custom limits and pricing available.

Features

Everything in Scale AI
Custom Integrations
Custom features
Personalized onboarding support
Quarterly return process review
SLA backed support
Dedicated account manager

30-day free trial

All charges are billed in USD. Recurring and usage-based charges are billed every 30 days. See all pricing options

Reviews (122)

Overall rating

4.9

Counts per rating level

96% of ratings are 5 stars
117
0% of ratings are 4 stars
2% of ratings are 3 stars
2
0% of ratings are 2 stars
2% of ratings are 1 stars
3

All reviews

What merchants think

This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.

Feedback submitted

Merchants highly recommend this app for automating and streamlining returns and exchanges, enhancing operational efficiency and customer satisfaction. It features AI-driven automation, seamless Shopify integration, and customizable return policies. The user-friendly interface and easy setup are notable, along with responsive and effective customer support. Merchants note improvements in customer loyalty and shopping experience due to its robust features and reliable performance.

November 19, 2025

Ecoreturns has improved a lot since we started using it about 2 years ago. There's more automations, more streamlined, customer service is MUCH better. Would recommend!

W Y E T H

United States

About 3 years using the app

January 30, 2026

EcoReturns has been a pleasure to work with, offering a seamless process and highly responsive customer support. Their team is professional, efficient, and makes the entire experience effortless.

Samurai Exports Pvt Ltd

India

9 months using the app