- Your customers start a return by a few clicks from your branded Returns Center
- Easily manage and track your returns in a single place
- Automatically notify customers of approval/rejection/refunded
What's New — Updated on June 1st '17
✔︎ Reference numbers: Associate RMA with your own reference numbers!
✔︎ Archive: Clear your to-do list by archiving finished returns!
Why you need Returns Center
Your customers care about returns but the process to manage returns is a pain. That's why we want to make it super easy for you to accept, cancel, and track returns with your customers. Returns Center helps you automate your returns so you can focus on delivering the best post-purchase experience.
With this free app, you can now:
✔︎ Add a Returns Center into your store easily
✔︎ Update your return policy and instructions
✔︎ Track your returns
✔︎ Email the tracking status to customers
★ Automate your return process
With Return Centers, your customers can submit return requests with a few clicks instead of email. You can track & manage all returns requests in one place. Once you approve RMA, shipping instructions will be sent out to customers automatically.
★ Your branded Return Centers
Customizing your Return Centers by adding your brand logo and a custom URL. Improve your brand image and customer experience on return and refund.
★ Email return shipment status
Keep you and your customers in the loop via email for return shipment tracking with 380+ couriers all over the world
★ Easy setup
① Install Returns Center, click on ‘Get’
② Customize and confirm your return policy and instructions
③ Add your new Returns Center to your Store
☛ Done! Up and running!
★ Building Returns Center with you
Our mission is to make sure you have the right apps to grow your business. Share your experience with Returns Center so we can improve the app quickly.
Feel free to leave a review below and encourage other Shopify merchants to use the app!
Returns Center by AfterShip reviews
It is very easy to setup and use. Very useful.
good its ok litel hard at thebiggining,need help instalinn item's
Good, but could be great. Needs a more seamless integration with Shopify, still feels like I'm using 2 pieces of software to do a basic return (though that may be limited by Shopify). Definitely needs, more than anything, an option to process exchanges. Needs better customization of the returns page to make it look like our branding. Has grammar/spelling errors on the front end or back end of the app. Customers are having some issues using the app and getting error messages, causing us to do some returns manually. There is no way to track the exchange of money between AfterShip and our Shopify account. And honestly, quite a few other things as well. But, it still has good potential to be very useful if these issues get address, especially if they make it so we can process exchanges!! So for now, we will keep using the app with hopes they WILL be addressed, soon! I'll come back and leave a 5-star review when that happens.
Love it! Super easy to use and looks great!
This app worked great for awhile---now whenever I type anything into the "Common Return Questions" box it comes out super buggy and does not display properly.
It is an easy way to control Returns. Very useful. Give it a try
Excellent! Just what we needed. Thanks AfterShip!!
Great app, super easy to set up. The only wish I had is if it didn't auto generate its own RMA # and I could input my own to send to the customer.
Just great! Just the same as Aftership!
Easy to use and very useful!! Seriously great way to help customers return
