AfterShip Returns & Exchanges
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Reduce return costs and recapture more revenue with automated returns and exchanges
AfterShip Returns helps brands cut return costs, retain revenue, and automate the entire return process. Recapture lost revenue by converting refunds into exchanges or store credit. Spend less time managing returns with rules and automation handle approvals, refunds, and updates in the backend. Give customers a simple branded return experience that keeps them coming back. Identify hidden product and listing issues with built-in analytics to improve product and reduce future returns.
- Retain revenue with incentivized & personalized exchange offers and fraud checks
- Cut operational costs with discounted labels, smart return rules, and automation
- Deliver a seamless experience with branded return portal and native POS solution
- Identify hidden patterns and refine business strategy with built-in analytics
- Offer free returns and offset the cost with Return Care
- Popular with stores like yours
- Based in United States
Languages
English, German, French, Spanish, and Italian
Works with
- Customer accounts
- Shopify POS
- Shopify Flow
- Shopify Admin
- Canada Post
- FedEx
- Gorgias
- UPS
- USPS
Categories
Return options
Pricing
Choose the plan that best fits your business.
Return Care
Free
Features
- All Premium features
- Shopper-funded returns
- Return labels handled by AfterShip
- Revenue share
Essentials
$19 / month
or $192/year and save 16%
$1 for the first month. Includes 20 returns/month; $0.50 per extra return.
Features
- In-app automatic labels
- Branded returns page
- Automatic returns approval
- Refunds and exchanges
- Eligibility rules
- Return analytics
7-day free trial
Premium
$119 / month
or $1,188/year and save 17%
$1 for the first month. Includes 100 returns per month, $1 per extra return
Features
- All Essentials features
- Advanced workflows
- AI-powered exchanges
- Fraud prevention
- Warranty management portal & dashboard
- Pre-built integrations
7-day free trial
All charges are billed in USD. Recurring and usage-based charges are billed every 30 days. See all pricing options
Reviews (1,544)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
Feedback submitted
Merchants describe this as a strong, user-friendly solution for managing returns and exchanges. They praise the fast, knowledgeable support that walks them through setup and resolves issues quickly. Key benefits include centralized, automated returns, flexible rules, size exchanges, customer-generated labels, and a branded returns page that works smoothly with Shopify. Long-term merchants say it works perfectly, is easy to navigate, and can pay for itself in retained revenue.
Not only is the app great and provides so many customization options, but the customer service I receive if I have any questions is impeccable. Daman has been so helpful and responds so quickly with solutions. I even had one request, that was more of an aesthetic thing and not a bug or anything wrong with their app, and he asked their tech team to make this update on the app! Amazing service, amazing app. Will be sticking with them for sure!
Works perfectly, and the return flow is super simple! Setup was a little messy for me at first, but **Deman from Support** joined a meeting with me and handled the entire setup. Amazing support and a great app. Honestly, Deman and the team deserve 10/5 stars haha! Highly recommended!
It is on the cheaper price point because it claims to be able to do certain functions when in reality it can't. I've been on multiple calls to ask why a settings function will say you can do certain things, when in reality it won't let you do them. This happened more than once. No change happens after you show them it doesn't make sense either.
Hi Angel Ruche Team,
Thank you for taking the time to share your feedback with us. We’re truly sorry to hear about your experience and understand how frustrating it must have been to reach out to our team multiple times without getting the resolution you were expecting.
We reviewed your recent conversations with our Support team regarding the Returns & Exchanges feature. Based on our review, the specific workflow you were looking to stop is managed outside of AfterShip, which means our team is unable to control or disable it directly. We understand, however, that this may not have been clear and that the experience was understandably frustrating.
We sincerely apologize for the inconvenience and for not delivering the experience we expect for our merchants. Your feedback is important to us and we’ll certainly take it into consideration.
Our team will also follow up with you via email regarding this concern. We’d be happy to discuss this further and explore possible solutions or ways to help prevent this from happening again.
Thank you again for sharing your feedback and giving us the opportunity to look into this.
Support
App support provided by AfterShip.
Resources
Developer
Launched
February 28, 2017
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