AfterShip Returns & Exchanges

AfterShip Returns & Exchanges

Pricing
Free to install
Highlights
Popular with businesses in United States
Works with the latest themes
Rating
4.7 (2,403)
Developer
AfterShip

Automated returns solution for brands to save time and recapture revenue on returns

Deliver a seamless returns experience, improve customer satisfaction, save time, and recapture revenue with an automated returns solution. Recapture lost revenue by encouraging customers to exchange instead of return. Increase efficiency by setting automation rules, managing returns, and monitoring insights in one portal. Reduce customer anxiety with branded returns pages and automated email updates. Manage carriers efficiently and respond quickly with regional return routing and carrier data.

Deliver a seamless returns experience, improve customer satisfaction, save time, and recapture revenue with an automated returns solution. Recapture lost revenue by encouraging customers to exchange instead of return. Increase efficiency by setting automation rules, managing returns, and monitoring insights in one portal. Reduce customer anxiety with branded returns pages and automated email updates. Manage carriers efficiently and respond quickly with regional return routing and carrier data. more
  • Self-service returns page and email notifications to reduce customer anxiety
  • Smart return rules like returns window and non-returnable items to lower returns
  • Flexible refund and exchange options to delight customers and recover revenue
  • Automation rules like auto-refund and auto-restock to reduce manual work
  • Carrier and warehouse settings for quick and cheap package return and restocking
Highlights
Popular with businesses in United States
Works with the latest themes

Languages

English, German, French, Spanish, and Italian

Works with

  • Shopify Flow
  • UPS
  • FedEx
  • USPS
  • Canada Post
  • Gorgias

Pricing

Free

Free to install

3 returns per month

  • Returns management portal
  • Branded returns page
  • Email notifications
  • Basic returns window and reasons
  • Manual approvals and label uploads

Essentials

$23 / month

or $228/year and save 17%

60 returns per month, $0.50 per extra return

  • All Free features
  • In-app automatic labels
  • Branded returns page
  • Email notifications
  • Basic refunds and exchanges
  • Basic routing rules

Pro

$59 / month

or $588/year and save 17%

100 returns per month, $0.50 per extra return

  • All Essentials features
  • Automatic returns approval
  • In-app returns tracking
  • Refund to store credit
  • Return methods
  • Eligibility rules

Premium

$239 / month

or $2,388/year and save 17%

200 returns per month, $1 per extra return

  • All Pro features
  • Shipment status-based automation
  • Embedded returns page
  • Exchange for other items
  • Exchange on store
  • Pre-built integrations

All charges are billed in USD. Recurring and usage-based charges are billed every 30 days. See all pricing options

Reviews (2,403)

Overall rating
4.7
Counts per rating level
  • 80% of ratings are 5 stars
  • 11% of ratings are 4 stars
  • 3% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 6% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for simplifying the returns process, noting its seamless Shopify integration and features like order tracking and automation, even in free plans. It's valued for its affordability and robust functionality. Customer support is highlighted as quick and effective, often resolving issues promptly via Google Meet. Merchants recommend it for its comprehensive features, reliable performance, and exceptional support.

November 14, 2024

The app has streamlined our return process, making it effortless for us and our customers. The user-friendly interface and automation options are a huge time-saver. Highly recommend!
Thanks :)

Nothing Fits But
South Korea
Over 2 years using the app
September 27, 2024

Aditya was very helpful with customer service. I had an issue getting an exchange to process. He helped sort through my settings and helped me understand how to fix the issue I was experiencing. As a store owner, things like this can get very frustrating. I'm glad the Aftership team was there for support.

Bailey's CBD
United States
Almost 2 years using the app
October 22, 2024

I have been using this app for a couple years and they have just updated the integration with Shopify so as soon as a return is submitted to their portal (even credit or exchange request) the value of that order comes off your sales total. I have been in contact with the app to understand (unsuccessfully) how it all works as it's a nightmare for reporting. I have been emailing Ryanne for weeks who responds every 8 days. They havent been able to tell me what happens to the sale total when the return is later refunded to a credit (which we offer via a different app). I'm ready to move into a new returns app now the function and the service are both painful.

A L E X A N D R A
Australia
Over 4 years using the app
AfterShip replied October 23, 2024

Thank you for taking the time to share your feedback. We sincerely apologize for the frustration you've experienced with our recent integration and our response times. Your concerns are definitely important to us.

We understand how critical accurate reporting is for your business, and we're sorry for any confusion regarding how returns impact your sales total. We're actively working to improve our communication and the functionality of the app.

Our team is trying to connect with you to help you at earliest. Please respond to their email.

Our ‘Support Team' is available 24/7 to provide you with assistance and resolve any concerns that you may have.

You can always contact us via the live chat option available on your account or email us at support@aftership.com

Regards,
Team AfterShip

Support

App support provided by AfterShip.

Developer

AfterShip

120 Robinson Road #13-01 Singapore 068913, Singapore, Singapore, 068913, SG

Launched

February 28, 2017

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