AfterShip Returns & Exchanges

Name: AfterShip Returns & Exchanges
Brand: AfterShip
Rating: 4.7 (1270 reviews)

Pricing: Free plan available. Free trial available.
Rating: 4.7 (1,270)
Developer: AfterShip

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Reduce return costs and recapture more revenue with automated returns and exchanges

AfterShip Returns helps brands cut return costs, retain revenue, and automate the entire return process. Recapture lost revenue by converting refunds into exchanges or store credit. Spend less time managing returns with rules and automation handle approvals, refunds, and updates in the backend. Give customers a simple branded return experience that keeps them coming back. Identify hidden product and listing issues with built-in analytics to improve product and reduce future returns.

Retain revenue with incentivized & personalized exchange offers and fraud checks
Cut operational costs with discounted labels, smart return rules, and automation
Deliver a seamless experience with branded return portal and native POS solution
Identify hidden patterns and refine business strategy with built-in analytics
Offer free returns and offset the cost with Return Care

Popular with stores like yours: Based in United States

Languages

English, German, French, Spanish, and Italian

Works with

Customer accounts
Shopify POS
Shopify Flow
Shopify Admin
Canada Post
FedEx
Gorgias
UPS
USPS

Pricing

Return Care

Free

Features

All Premium features
Shopper-funded returns
Return labels handled by AfterShip
Revenue share

Essentials

$19 / month

or $192/year and save 16%

$1 for the first month. Includes 20 returns/month; $0.50 per extra return.

Features

In-app automatic labels
Branded returns page
Automatic returns approval
Refunds and exchanges
Eligibility rules
Return analytics

7-day free trial

Premium

$119 / month

or $1,188/year and save 17%

$1 for the first month. Includes 100 returns per month, $1 per extra return

Features

All Essentials features
Advanced workflows
AI-powered exchanges
Fraud prevention
Warranty management portal & dashboard
Pre-built integrations

7-day free trial

All charges are billed in USD. Recurring and usage-based charges are billed every 30 days. See all pricing options

Reviews (1,270)

Overall rating

4.7

Counts per rating level

81% of ratings are 5 stars
1.0K
9% of ratings are 4 stars
111
2% of ratings are 3 stars
31
2% of ratings are 2 stars
20
6% of ratings are 1 stars
80

All reviews

What merchants think

This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.

Feedback submitted

Merchants find this app valuable for streamlining and automating returns, enhancing efficiency and customer experience. It's praised for robust customization, a branded returns page, and seamless Shopify integration. Many prefer it for its user-friendly setup, reliable performance, and competitive pricing. Customer support is frequently highlighted as exceptional, with agents being helpful, knowledgeable, and responsive, ensuring quick resolutions and customer satisfaction.

June 27, 2026

Amazing app and service. I have been using it for a few years, and it is the best returns management solution I have used so far.

Special thanks to Abhishek very professional, helpful, and knowledgeable.

The app gives you many options to manage the returns process and offers a wide range of settings to customise everything based on your business needs.

Highly recommended.

Happy Gentleman

Netherlands

11 months using the app

May 29, 2026

Going well - I really wanted to offer free shipping returns for customers that could self generate them - but that is not possible on my plan $59 a month - but we can offer variant swaps like shoe size swap for example, customers can generate their own labels, returns are approved automatically, and we offer a 15% store credit bump when customer opts in for that in regards to returns instance -

Southside Skatepark Skateshop

United States

9 months using the app