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Returns Center by AfterShip

Returns Center by AfterShip

Developed by AfterShip

20 reviews
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Price: Free More info
  • The first app on Shopify to track and manage your returns in one place
  • FREE unlimited number of returns
  • Create your own Returns Center within minutes

What's New — Updated on March 20th '17

✔︎ Custom Domain: You can customize your Returns Center URL to returns.yourdomain.com now!

Why you need Returns Center

Your customers care about returns but the process to manage returns is a pain. That's why we want to make it super easy for you to accept, cancel, and track returns with your customers. Returns Center helps you automate your returns so you can focus on delivering the best post-purchase experience.

With this free app, you can now:

✔︎ Add a Returns Center into your store easily

✔︎ Update your return policy and instructions

✔︎ Track your returns

✔︎ Email the tracking status to customers

How it works:

✔︎ Install Returns Center, click on ‘Get’

✔︎ Customise and confirm your return policy and instructions

✔︎ Add your new Returns Center to your Store

Now your customers can


✔︎ Start a return by entering order number and their email address from your Returns Center

✔︎ Select the items they want to return

✔︎ Specify why they want to return their items

✔︎ Add tracking number and name of courier as they shipped the return back

Returns Center by AfterShip will


✔︎ Automatically generate a RMA (Return Merchandise Authorization)

✔︎ Give you the option to accept or decline a return

✔︎ Send an email to your customer with your return instructions

✔︎ Keep you and your customers in the loop via email for shipment tracking with 380+ couriers all over the world

Building Returns Center with you


Our mission is to make sure you have the right apps to grow your business. Share your experience with Returns Center so we can improve the app quickly.

Feel free to leave a review below and encourage other Shopify merchants to use the app!

Returns Center by AfterShip reviews

20 reviews
  1. 5 stars (15 reviews)
  2. 4 stars (4 reviews)
  3. 3 stars (1 review)
  4. 2 stars (0 reviews)
  5. 1 star (0 reviews)

Excellent app. No coding needed and works right away. Suggestion: Please create a functionality to allow Customers to upload a picture of their damaged or defective items as proof.

posted

I can not thank the support team at Aftership enough for working through all the questions and the special request that I have had for both the new returns app. The Aftership returns app offers a clean user interface for my customer to process returns request. I can't wait till they get the added features up and running for further customization. Keep up the great work Aftership.

posted

This is very great app working perfect, only need variuos changes and all other features working perfect

posted

Overall, this is a great app which allows you to add a fully functioning returns centre to your website. It works simply but is effective. We get a high level of returns being in plus size fashion, and this has cut down customer contact around the process which is fab.

In the future it would be great if this was more customisable however.

1. The ability to add branding such as logo to the returns info page
2. The ability to amend and customise (the text at minimum) on the emails sent out to customers.
3. The ability to customise the url to one which is in the stores domain, rather than an aftership url.

At the moment it suits us as it is, however long term we will have to stop using the app because of the lack of customisation as it portrays a small brand image I feel.

However as a free app you dont get much better so thank you.

posted

Tried this app and it's well designed.This is going to make it easier for my customers to process any returns that they need to process.

posted

Solid app and extremely easy to use. Once the shipping labels are generated automatically from the customer end this will easily be a 5 star knockout. Can't wait.

posted

Super easy set up and a fantastic app idea! Return policies are already written out so you can leave as is or modified. This will be a real time saver if returns are requested! Thank you!

posted

Great App!

Does just what I need it to do-Cool Thanks
www.mysexywaist.store

posted

I think the AfterShip returns centre is a breakthrough for our store returns process. Finally a system that can take care of what was otherwise something that required a lot of our time and attention with talking the customer through the returns process and following up. We can now relax and have returns taken care of. I just wish that there was a way to integrate it with our Etsy store too! :)

posted

Simple to set up. So far, so good! Seems like this will be a great application to simplify one of the most important parts of customer service.

posted
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Free

We made Returns Center to help Shopify merchants grow their business and build long-lasting relationships with their customers.
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★ Give it a spin, click on 'Get' ★
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Support & Sales

AfterShip
support+returns@aftership.com
aftership.com
Get Support

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