AfterShip Returns Center

Designed for fast-growing businesses, AfterShip Returns Center is a returns management portal that ensures a happy post-purchase experience. It helps you build brand loyalty and turn returns into repurchases.

Returns & Exchange Made Easy

Your customers can submit returns requests in just a few clicks by entering the order number and email instead of sending you an email.

Supported Returns Methods

• Pre-paid label
• Return to store
• Customer’s carrier of choice
• Green returns: Customers keep the item & get a refund

Flexible Return Resolutions

• Refund to the original payment method
• Return store credit
• Exchange (customers can select exchange variants)
• Replace the return with the same item
• Exchange for any product: Give extra credits or offer pre-discount credit

Build Brand Loyalty with Branded Communications

• Customize your branded returns page with your logo, URL, and returns policy
• Add the returns page easily to your website footer, return policy, or order history page
• Activate notifications for Pending Approval, Approved, Rejected, Shipment Received and Resolved
• Auto-send email updates based on the order language

Manage All Returns Requests Efficiently

• Track and manage all returns and RMA requests in one place
• Automatically generate an RMA once the returns request is submitted
• Sync and track your return orders on the AfterShip dashboard
• View each RMA’s detailed timeline of events to resolve return requests faster
• Add tags and images of how an item is received to process returns faster

Identify common return reasons

Set up multiple return reasons, sub-reasons, and group reasons by product categories to provide a better product portfolio to customers.

Returns Automation Rules

• Auto-update the return status of orders based on certain rules
• Restock returned items when the shipment is marked received (Update the inventory directly)

Improve Customer Satisfaction with Prepaid Shipping Labels

Auto-generate or manually upload prepaid labels to provide a seamless returns experience. Auto-generate returns labels by connecting your Postmen shipper account.

Cut Returns Costs with Advanced Automation Rules

• Set up eligibility rules to avoid unnecessary returns in specific categories like

1. Returns window
2. Non-returnable items
3. Eligible returns per order
4. Allowlist and blocklist items

• Automatically select a returns method and set shipping rates based on the country, region, product type, tag, resolution, and return reason

Integrate with Couriers Easily

Integrate with popular carriers like UPS, USPS via Endicia, DHL, DHL Germany, DPD NL, FedEx, Australia Post, Swiss Post, and more.

Improve your Return Performance

Drive bottom-line growth with the customer and product-level returns data.