Reviews (2,415)

Overall rating
4.7
Counts per rating level
  • 80% of ratings are 5 stars
  • 11% of ratings are 4 stars
  • 3% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 6% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly praise this app for simplifying the return process, highlighting its user-friendly interface and time-saving automation features. It integrates seamlessly with Shopify and offers robust functionalities, including innovative exchange suggestions. The customer support is frequently commended for its efficiency and proactive approach, such as utilizing video chats for issue resolution. Merchants consider it a transformative tool for managing returns and enhancing order tracking.

February 5, 2025

Good, not great. There are some UX issues that make it occasionally buggy but the CS team is always very responsive and helpful.

Anji Mountain
United States
Over 3 years using the app
AfterShip replied February 6, 2025

Thank you for your valuable feedback.

We're delighted to hear that you had a good experience with our customer support.

We are open to suggestions if you have any. It is ...

December 10, 2024

Easy to use

Essence & Elegance
United States
4 days using the app
September 12, 2024

Adiyta was super helpful with the new update using Vesyl. I chatted with multiple people and he was the only one to figure out the issue.

Thanks so much!

Current Boutique
United States
Over 2 years using the app
AfterShip replied September 13, 2024

Thank you for taking the time to share your feedback. We're happy to hear that Aditya was able to help with the Vesyl update and resolve the issue. We sincerely apologize ...

May 8, 2020

Very good app and decent updates constantly evolving. Would recommend particularly to people in the fashion/sized clothing game

Absolute Rugby
United Kingdom
Over 6 years using the app
AfterShip replied May 19, 2020

We are grateful that you took the time out to leave us a review. Your feedback helps us to improve service for everyone

April 15, 2020

The description stated the free plan allows 5 returns per month. The free plan on the app itself states 3.

GearBy3Six
United States
About 6 years using the app
January 6, 2018

Very simply to install and set up, very useful app & easy to use from a customers perspective.
Would be great to have the ability to attach pre-paid return labels as well as different email response options for customers who have changed their minds vs faulty items.

Manchesterstockxchange
United Kingdom
Almost 6 years using the app
October 23, 2019

Great app!But if possible would like to be able to resend the customers their return instructions. Some customers claim they did not receive so a resend button will be great.

MotherBeeMaternity
United States
Over 5 years using the app
AfterShip replied October 23, 2019

Hi, thank you very much for your suggestion. We will take this into consideration. More features are on the way. Stay tuned ;)

Edited July 24, 2020

This app seems amazing. However setting up has not been user friendly. help page is missing a lot of topics and links.

Maheli Heli
United States
Over 5 years using the app
Edited March 28, 2020

like the app. keeps returns organised.
but got annoying 'leave 5-star review' reminder at the top of page all the time.

ProHorse
Australia
Over 5 years using the app
Edited October 21, 2020

Would be 5 stars if they have the option to add notes for staff-only to read. Sometimes customers put through a request and then change/add a special request but no way to track this between staff

ELIYA THE LABEL
Australia
Almost 5 years using the app
AfterShip replied October 21, 2020

Thank you for sharing your valuable feedback.
We do keep track of the requests by our users and we will make it more feasible.
Do let us know if you have any suggestions for ...