Reviews (2,415)

Overall rating
4.7
Counts per rating level
  • 80% of ratings are 5 stars
  • 11% of ratings are 4 stars
  • 3% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 6% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly praise this app for simplifying the return process, highlighting its user-friendly interface and time-saving automation features. It integrates seamlessly with Shopify and offers robust functionalities, including innovative exchange suggestions. The customer support is frequently commended for its efficiency and proactive approach, such as utilizing video chats for issue resolution. Merchants consider it a transformative tool for managing returns and enhancing order tracking.

June 2, 2020

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L and L Stuff
United States
Over 4 years using the app
AfterShip replied June 6, 2020

Thank you for your review. Could you please explain the issue you are facing and share your email ID with us?

Edited April 16, 2020

This app does not really integrate within shopify website. Rather it redirects customer to external website. It should be completely integrated within shopify website. Due to this SEO also gets negatively impacted since customer leaves our website.

Young & Forever
India
Over 2 years using the app
July 3, 2020

The app works BUT there is a bug in the system and the developers have yet to resolve it which is frustrating..Issue-customer submits return for approval- dashboard will show you have 0 pending returns to approve. You will only become aware that you have pending approvals if a) an irate customer calls you to ask why you haven't approved their return or b) you add "check the pending approvals ...

Hand In Pocket
United States
Almost 2 years using the app
February 18, 2020

I am using the tool now for a while and overall the tool does what it should do but I think it has several shortcomings, which I would consider when choosing this tool vs another one here on Shopify app store:

1) Automation is super limited, which is a shame since the steps are super easy to automate (e.g. no integration to zapier)

2) Return data, meaning the reasons why people are returning is ...

Saint Maniero
Germany
Almost 2 years using the app
AfterShip replied February 18, 2020

Hi Alex,

Thank you for your review. Really appreciate your kind suggestions.

1) Sorry that zapier is not supported in our app, but more 3rd-party integrations will come in ...

July 27, 2021

So far the app is easy to setup - in SOME ways - and the customer supposrt is initially very responsive... but then they take forEVER to answer questions, frequently do not understand the questions in the first place, frequently do not READ the questions properly, and need to send very simple requests such as "cancel my subscription" to another "team". Customer service requests go round and round ...

IZ Adaptive
Canada
Over 1 year using the app
AfterShip replied July 27, 2021

Please accept my sincere apology for the experience you had. However, this is not the experience we want to provide to our users.

Your feedback has been noted. We would ...

Edited March 25, 2020

Have to change my review from 5 stars to 2 stars. After trying to setup Paperless invoicing from UPS within Postmen, the staff seems lost and are all sending me the exact same copy pasted email with instructions. Yet it keeps generating an error and none of them can figure it out...
Still havent heard back.

BOUTIQUE TAG
Canada
Over 1 year using the app
Edited April 28, 2019

Horrible app!!!
They Added features after the initial install and billed for things we never signed up for. Sketchy and confusing interface after conversion from original app. Moving on to something else.

Hellanbach 2
United States
Over 1 year using the app
April 6, 2018

Awesome app but extremely disappointed they are discontinuing it and making you pay like $40 a month for the new one.

Land Leather
United States
About 1 year using the app
June 9, 2020

so disappointed. honestly there aren't that many options for an automated return app. Don't have much of a choice so I'm using this but:
1. its complicated to use and setup
2. They MAKE you use their partner app Postmen. We already use shipstation for shipping orders out and now ih ave to pay for another app just to get this to work
3. not that many options for customization. It sends way too ...

Mini Dreamers
United States
About 1 year using the app
AfterShip replied June 9, 2020

Dear AfterShip Returns Center user,

Thank you for leaving us a review. We're sorry you feel that way.

1. Regarding the setup process, would you mind let us know where you ...

December 9, 2020

I can't setup the Hero image or create a custom return page URL. I have sent numerous emails and have not received any assistance. My 14 day trial is over and I will be looking for another app to install.

Shop Poshlime
United States
10 months using the app
AfterShip replied December 9, 2020

Hi,

Apologies for the inconvenience caused.

Give us a last opportunity to get all your issues resolved and make you happy customer!
You can always reach out to us via the ...