AfterShip Returns , 2,096 reviews

Overall rating
Counts per rating level
  • 78% of ratings are 5 stars
  • 12% of ratings are 4 stars
  • 3% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 6% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its intuitive interface and seamless Shopify integration, streamlining the returns process. Key features include managing returned orders, identifying refund or replacement returns, and issuing store credits, refunds, exchanges, and replacements. The app also offers customization options, such as removing branding from returns communications. Merchants commend the customer support team for their prompt, effective responses.

Edited May 1, 2023

Aditya Kumar helped me verify my email domain and was very helpful.

This review is for my previous experience with someone else:
I just had my demo, it was very helpful and answered most of my questions. I think this app is user friendly (especially for first time store owners). They are working on enabling more features, like calculating estimated shipping costs for returns, which will be a huge plus for the future.

However, I will say my demo experience was a little off-putting. After my demo, I was asked to write a review for a discount (which I wrote honestly above). I was asked why I did not rate this app 5 stars and I simply explained it was because a feature that I was hoping to use is not available yet. He said ok and goodbye and I was no longer offered the discount.

somewear in between
United States
7 days using the app
AfterShip & Automizely replied April 26, 2023

Thank you so much for taking the time to write the review.

We are sorry to hear that you didn't have the best experience using the Returns Center application and the feature that you're looking for. However, we've taken your feedback and shared it with our product team to check the feasibility of this feature.

We are working hard to make it more user-friendly. One of our experts will be reaching out to you via email to understand more about the feature in detail and best assist you further.

Team Returns Center

November 11, 2022

I am new to all of this and I have found these guys to be great along my journey. It was so easy working with these guys. They are so fast and they send images along the way. Within the images, they highlight or circle the areas in which I was looking making it even faster for me to find. It was making it very easy to understand. I feel like this is going to help my store out a lot and make it so much easier on me. I would highly recommend this app!

United States
8 days using the app
July 17, 2023

I recently added Aftership Returns to my online store and I was thoroughly impressed with the experience. The platform's interface was intuitive and seamless, making the setup process a breeze. The integration was straightforward and the provided steps made it even easier. The developers clearly paid attention to the details and ensured a hassle-free experience for both customers and store owners. To my surprise, they even scheduled a demo with Loovish, who was fantastic in showing me how the app works via a Zoom meeting. I had the pleasure of working with him and he was extremely helpful in ensuring my store was functioning correctly.

The customer service team at Aftership was phenomenal, with Neha standing out as an exceptional representative. She provided top-notch service, promptly addressing all my questions and ensuring the app was installed and operational on my store. She was efficient and effective in addressing my concerns and even went above and beyond by providing step-by-step screenshots on how to tackle my issues to resolve the problem. I'm extremely grateful for her assistance and highly recommend this app to other Shopify store owners looking to improve their customers' shopping experience.

La Galerie à La Mode
United States
8 days using the app
March 21, 2023

I recently used AfterShip support regarding the translations. The agent was were very helpful and made it easy for me to understand the status of product road map. I also appreciated that they removed their branding from the tracking page, which made it look more professional. Overall, I had a great experience with AfterShip and would definitely recommend their service to others.

Development2 Mladinska knjiga
7 days using the app
December 5, 2022

Have been using this return app for a few years now. Easy to install and set up your return page & return rules. It saves time by allowing customers to fill in their requests on their own. Things can be automated. They also have some label generation capacities, but I have not been using this option it as this is more US oriented service.

Over 4 years using the app
February 3, 2023

Thank you for fixing the issue as quickly as humanly possible. We would love to see you guys try to create a bypass for when people pay with two forms of payment. But other than that you're always so available and willing to help resolve my issues.

Dressed In LALA
United States
7 months using the app
September 13, 2023

Our onboarding experience was very smooth considering the quick turn around and the Aftership team has been really supportive in the transition helping to troubleshoot teething issues between our previous platform and continue to improve the system to meet our needs. A great experience so far!

Crop Shop Boutique
About 1 month using the app
July 7, 2023

Got amazing help from Yogeshwaran C and Neha to fix something on my website. I couldn't have done without their help. They were very attentive and fast, and didn't stop until the problem was 100% solved!

Thank you!

Nolia Bae
United States
14 days using the app
December 11, 2022

I've been using returns center for a few years now and the service has been incredible in mitigating returns for my customers. It saves me time on answering emails and my customers appreciate the easy form process. The support team at Aftership are awesome too. Responsive and helpful. Aditi was recently super helpful with a billing issue I was having. My issue was sorted out within minutes and all my experiences with their support team have been similar. They really make the entire app experience easy. Highly recommend!

Atomic Wildflower
United States
Over 4 years using the app
June 22, 2023

Has pretty much all of the features you need from a returns solution. We've been looking at them as we want to consolidate returns of multiple stores in one setup. Great support when setting this up

Lost Stock
United Kingdom
36 minutes using the app