Reviews (2,400)

Overall rating
4.7
Counts per rating level
  • 80% of ratings are 5 stars
  • 11% of ratings are 4 stars
  • 3% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 6% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly value this app for streamlining the return process, noting its seamless Shopify integration and robust features, including automation on the free plan. They appreciate the easy setup, customization options, and responsive customer support, which enhances order tracking and return management, ultimately improving customer satisfaction.

November 14, 2024

The app has streamlined our return process, making it effortless for us and our customers. The user-friendly interface and automation options are a huge time-saver. Highly recommend!
Thanks :)

Nothing Fits But
South Korea
Over 2 years using the app
September 27, 2024

Aditya was very helpful with customer service. I had an issue getting an exchange to process. He helped sort through my settings and helped me understand how to fix the issue I was experiencing. As a store owner, things like this can get very frustrating. I'm glad the Aftership team was there for support.

Bailey's CBD
United States
Almost 2 years using the app
October 17, 2024

There was a small hiccup with AfterShip and their team was able to resolve this issue within minutes!

Rancourt & Co.
United States
Almost 4 years using the app
October 11, 2024

Had an issue and Aditya Pundir was super helpful and got me all set within minutes. Thanks!

Canter Culture Riding Apparel
United States
About 2 years using the app
October 8, 2024

Customer support was very helpful in resolving my issue. Overall the product has performed very well.

American Blossom Linens
United States
Almost 6 years using the app
October 17, 2024

Fast customer service provided by Karan. Thanks so much Great app with professional interface

SEQUIN FANS
United States
About 1 year using the app
October 17, 2024

Moazzam was so helpful with setting up the return and exchane questions that i have. Thank you.

MAE OTTI
United States
Over 4 years using the app
September 10, 2024

I had a question about how to use the platform and they hopped on a quick Google Meet so we could do a screen share! It was very helpful and the first time I had support offer to do something like that. They resolved my issue quickly. Thank you!

Doc's Diesel
United States
About 1 month using the app
Edited October 16, 2024

Thank you for the onboarding to the app. I can see how this will help.
I've used it, it works, I'm happy. Thanks Moazzam for being patient with me. I think the more I use it the easier it will be. Thanks again.

Maramalive™
New Zealand
About 1 month using the app
September 24, 2024

Aditya was very helpful & patient when I needed assistance with an issue I was experiencing in the returns center. Very informative!

Wukogals
United States
Over 2 years using the app