AfterShip Returns , 2,264 reviews

Overall rating
Counts per rating level
  • 79% of ratings are 5 stars
  • 11% of ratings are 4 stars
  • 3% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 6% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its customizable features, intuitive interface, and seamless Shopify integration. It's praised for effectively tracking returns and enhancing the customer shopping experience. The app is suitable for businesses of all sizes due to its scalability and affordability. Many commend the customer service for its efficiency and quick response time. It's recommended for its seamless website integration and easy navigation.

March 3, 2024

The app is pretty confusing to use, but is valuable for tracking returns. The functionality of the app is good, but it can be hard to find where to make the update you want or why something isn't working.

Neha jumped on a call to walk through the setup with me, which was above and beyond my expectations.

United States
About 1 year using the app
March 14, 2024

Aftership support is always helpful and they always provide you with the best solutions, we've been using Aftership for 2 years now and so far it's been good.

United States
Over 3 years using the app
March 28, 2024

I was stuck with an issue, message the chat to speak to an agent who was Neha & within 5 minutes my issue was sorted out with a Video call! Thank you so much!

About 2 years using the app
March 21, 2024

Great service and helpful when we needed to update things

Oxygen Boutique
United Kingdom
Almost 5 years using the app
December 29, 2023

I am just a week in, but so far so good. I am at the first stage of just setting this up. I am finding that this will take some time to set up. That is actually a good thing, because this software gives you a lot of options. A one click install app usually doesn't do much. Be prepared to take your time to go through all of the details. In the end, I am hoping that this software will make our customers happy, make for a great return experience, and keep customers coming back. I will keep you posted as i proceed.

The Black Bow Jewelry Company
United States
About 3 years using the app
Edited March 20, 2024

This time they were helpful this time in helping me to get my account back to the correct plan. It was fairly easy when they walked me through it but overall not the most user friendly.

United States
3 months using the app
AfterShip & Automizely replied March 8, 2024

Thank you for taking the time to share your feedback. We appreciate all forms of feedback as it helps us improve our products/services and provide a better experience for our customers.

We are genuinely sorry to hear that your experience with us didn't meet your expectations. We strive to deliver exceptional service, and we regret any inconvenience caused to you.

We have checked the details and successfully processed the refund back to your account. If you still have any issues, please feel free to contact us via the live chat option available on your account or email us at and we will assist you with our best.

We will try our best to ensure that your experience with us becomes worth a 5-star rating.

Team AfterShip

March 14, 2024

Excellent Demo on how to show exchange and store credits. Thanks Priyansh for your support. Much appreciated

Over 3 years using the app
April 1, 2024

Aftership is amazing. The support is great always, thank you Harvinder for jumping on a call so quickly with us to assist in our questions.

La Bohème Lifestyle
Over 3 years using the app
March 19, 2024

Very helpful tech support and my issue was resolved quickly.

United States
Over 4 years using the app
April 9, 2024

Neha's assistance was prompt, efficient, and incredibly supportive. She swiftly resolved my issue within a matter of minutes.

Arbortec Forestwear
United Kingdom
Over 4 years using the app