In the end good service, just took awhile to get on the phone with them. Good service from the staff etc

Looks great but Its been a headache to add it to my homepage and there's no way to contact the developers. Shame seems great.

Aftership is a great app for managing shipping and returns I didn't expect it to be so good honestly.

Amazing app !! really helpful and easy to use.
Our return center at www.yourcheerypet.com is working amazing!
High class customer services.

Very simple app. Could do with being prettier and more intuitive. Also I'm amazed it doesn't allow you 'the store owner' to manually create a return (on behalf of your customer) that may be outside of your normal return parameters. For example, lets say you've sent your customer their order but for whatever reason it's been delayed / lost etc and by the time the customer gets the item the return deadline you have selected (say 14 days) has passed and she want to return it for another size. Well, neither they not you can do this !!!! without amending the settings globally to accommodate! You would think the Master user would not be tied by any restriction on creating a return but they are!! Small point but a pain in the backside every time you have to change.

This Application works in principle, however there are issues with setting up multiple team members. I am still waiting for the Developers to help me resolve this.

Pretty Good...Took a Good Amount of Time to Setup. Was Surprised to see they allowed an 'Exchange' Option for a Return...I had been looking for an App to do that for me for a While. I may have to get the Growth Plan soon!

I have just installed and it's working great so far! I am happy to simplify the returns process for my customers. Overall it's simple to use and a great addition for my website.

The app has a very easy setup, I had issues with the logo sizing but otherwise, everything was great.

The app works BUT there is a bug in the system and the developers have yet to resolve it which is frustrating..Issue-customer submits return for approval- dashboard will show you have 0 pending returns to approve. You will only become aware that you have pending approvals if a) an irate customer calls you to ask why you haven't approved their return or b) you add "check the pending approvals folder for returns" to the long list of things you have to do to manage your business. Ridiculous- these notifications should be pushed automatically (which used to happen) please fix this!!