AfterShip Returns , 1,943 reviews

Overall rating
Counts per rating level
  • 76% of ratings are 5 stars
  • 12% of ratings are 4 stars
  • 3% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 7% of ratings are 1 stars
March 22, 2023

I'm currently on a trial of this app and finding it to meet our needs. The interface is clean and well-designed as well as intuitive and the functionality is just what we're looking for. I'm had to contact support with some queries, and they've all been answered quickly and efficiently.

Tom Raffield
United Kingdom
March 22, 2023

I recently had to contact AfterShip support regarding my returns centre. The agents were very helpful and were very persistent in helping me troubleshoot a resolution to a very tricky problem. I had a great experience with AfterShip agents and would definitely recommend their service to others.

March 21, 2023

I recently used AfterShip support regarding the translations. The agent was were very helpful and made it easy for me to understand the status of product road map. I also appreciated that they removed their branding from the tracking page, which made it look more professional. Overall, I had a great experience with AfterShip and would definitely recommend their service to others.

Development2 Mladinska knjiga
March 20, 2023

Great experience. The support team is always ready to respond and help me with any technical difficulties I may have

United States
Time spent using app: 5 months
March 19, 2023

I am really liking the Aftership app!
Customer service is great as well. I recommend this app to anyone looking for a returns ans exchanges app as well as tracking.

Shop Baby Boutiques
United States
Time spent using app: About 4 hours
March 16, 2023

I was having issues setting up my returns and received great support from Ayush. He answered all my questions

Cultivated Manor
Time spent using app: 18 days
March 15, 2023

A very handy bit of software that has streamlined my returns process. Easy to install and use... I would recommend.

Manifesto Woman
United Kingdom
Time spent using app: Over 4 years
March 15, 2023

Good service, i recommend to use Aftership Returns for your shopify store!
Great layout and easy to understand.

Time spent using app: 24 minutes
March 14, 2023

Ayushi was very prompt and kind, helpful with step by step instructions as we completed what I needed.

United States
Time spent using app: Almost 2 years
March 14, 2023

Please everyone be aware. They DO NOT HAVE "free plans". After you install the app, you won't be able to use it unless you subscribe for Free TRIAL. The basic plan starts at $11 per month.
No bueno.

United States
Time spent using app: 16 minutes
Automizely & AfterShip replied March 14, 2023

Dear User,

Thanks for providing us the feedback, however, we would like to inform you that we do have the free plan available for AfterShip Returns.
We are assigning one of our support specialists to help you choose the free plan and for anything you may need help with the application and hope to resolve all of your issues.

If you require any additional help, please let us know. Our ‘Support Team is available 24/7 to provide you with assistance and resolve any concerns that you may have either via live chat or you can email us

Team Returns