Reviews (2,409)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
Feedback submitted
Merchants appreciate this app for its efficient return process management, user-friendly interface, and seamless Shopify integration that automatically updates sales totals. The app offers a free plan suitable for businesses with fewer returns and robust options for complex shipping rules. Merchants also value the responsive customer support available via chat and video calls, and frequent updates that improve the app based on merchant feedback, all without hidden fees.
Refine
-
By rating
The app has streamlined our return process, making it effortless for us and our customers. The user-friendly interface and automation options are a huge time-saver. Highly recommend!
Thanks :)
A great way to manage returns all in one place.
Aditya was very helpful with customer service. I had an issue getting an exchange to process. He helped sort through my settings and helped me understand how to fix the issue I was experiencing. As a store owner, things like this can get very frustrating. I'm glad the Aftership team was there for support.
I have been using this app for a couple years and they have just updated the integration with Shopify so as soon as a return is submitted to their portal (even credit or exchange request) the value of that order comes off your sales total. I have been in contact with the app to understand (unsuccessfully) how it all works as it's a nightmare for reporting. I have been emailing Ryanne for weeks who responds every 8 days. They havent been able to tell me what happens to the sale total when the return is later refunded to a credit (which we offer via a different app). I'm ready to move into a new returns app now the function and the service are both painful.
Thank you for taking the time to share your feedback. We sincerely apologize for the frustration you've experienced with our recent integration and our response times. Your concerns are definitely important to us.
We understand how critical accurate reporting is for your business, and we're sorry for any confusion regarding how returns impact your sales total. We're actively working to improve our communication and the functionality of the app.
Our team is trying to connect with you to help you at earliest. Please respond to their email.
Our ‘Support Team' is available 24/7 to provide you with assistance and resolve any concerns that you may have.
You can always contact us via the live chat option available on your account or email us at support@aftership.com
Regards,
Team AfterShip
Great customer service every time:) Easy to work with!
There was a small hiccup with AfterShip and their team was able to resolve this issue within minutes!
Had an issue and Aditya Pundir was super helpful and got me all set within minutes. Thanks!
Customer support was very helpful in resolving my issue. Overall the product has performed very well.
Working with Moazzam was a pleasure. He was able to assist us with our request in a timely manner
Fast customer service provided by Karan. Thanks so much Great app with professional interface