AfterShip Returns Center

AfterShip Returns Center

by AfterShip + Automizely

Build trust with seamless and happy returns experiences

4.3 of 5 stars

The overall rating reflects the current state of the app. It accounts for all app reviews but prioritizes the most recent ones.
  • 5 of 5 stars
    78% of ratings are 5 stars
  • 4 of 5 stars
    11% of ratings are 4 stars
  • 3 of 5 stars
    4% of ratings are 3 stars
  • 2 of 5 stars
    1% of ratings are 2 stars
  • 1 of 5 stars
    5% of ratings are 1 stars

All reviews

1 - 10 of 1258 reviews


In the end good service, just took awhile to get on the phone with them. Good service from the staff etc


Looks great but Its been a headache to add it to my homepage and there's no way to contact the developers. Shame seems great.

Developer reply

July 7, 2020

Dear customer,
Thank you for your review. To add your returns page to your store, you can simply copy your returns page URL, which is "", and then paste this to your store website by:
- In your return policy page, add a text string, e.g. "visit returns center" and add the link;
- in your store theme footer section, put the the link in your website footer.

Hope this will help! Thanks

Amba & Nana

Aftership is a great app for managing shipping and returns I didn't expect it to be so good honestly.

Your Cheery Pet

Amazing app !! really helpful and easy to use.
Our return center at is working amazing!
High class customer services.

Eden Ashram

Very simple app. Could do with being prettier and more intuitive. Also I'm amazed it doesn't allow you 'the store owner' to manually create a return (on behalf of your customer) that may be outside of your normal return parameters. For example, lets say you've sent your customer their order but for whatever reason it's been delayed / lost etc and by the time the customer gets the item the return deadline you have selected (say 14 days) has passed and she want to return it for another size. Well, neither they not you can do this !!!! without amending the settings globally to accommodate! You would think the Master user would not be tied by any restriction on creating a return but they are!! Small point but a pain in the backside every time you have to change.

Parlour X

This Application works in principle, however there are issues with setting up multiple team members. I am still waiting for the Developers to help me resolve this.

Rare Electronics, LLC

Pretty Good...Took a Good Amount of Time to Setup. Was Surprised to see they allowed an 'Exchange' Option for a Return...I had been looking for an App to do that for me for a While. I may have to get the Growth Plan soon!

Marmol Boutique

I have just installed and it's working great so far! I am happy to simplify the returns process for my customers. Overall it's simple to use and a great addition for my website.


The app has a very easy setup, I had issues with the logo sizing but otherwise, everything was great.

Hand In Pocket

The app works BUT there is a bug in the system and the developers have yet to resolve it which is frustrating..Issue-customer submits return for approval- dashboard will show you have 0 pending returns to approve. You will only become aware that you have pending approvals if a) an irate customer calls you to ask why you haven't approved their return or b) you add "check the pending approvals folder for returns" to the long list of things you have to do to manage your business. Ridiculous- these notifications should be pushed automatically (which used to happen) please fix this!!

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