Reviews (2,415)

Overall rating
4.7
Counts per rating level
  • 80% of ratings are 5 stars
  • 11% of ratings are 4 stars
  • 3% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 6% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly praise this app for simplifying the return process, highlighting its user-friendly interface and time-saving automation features. It integrates seamlessly with Shopify and offers robust functionalities, including innovative exchange suggestions. The customer support is frequently commended for its efficiency and proactive approach, such as utilizing video chats for issue resolution. Merchants consider it a transformative tool for managing returns and enhancing order tracking.

January 14, 2025

Great support!

Evans Shoes
Australia
Over 1 year using the app
October 9, 2024

Very good customer service and they were really helpful and fast. Aditya helped me a lot to set things up!

Urban Caravan
Netherlands
4 months using the app
November 21, 2024

Me encanta la personalización, el dinamismo y la facilidad de uso, me parece una app increíble para utilizarla dentro de tu tienda, increíble.

HABITANT-E
United States
3 months using the app
December 10, 2024

Moazzam is a great help!

Terra Kaffe
United States
3 months using the app
September 24, 2024

Aditya was very helpful & patient when I needed assistance with an issue I was experiencing in the returns center. Very informative!

Wukogals
United States
Over 2 years using the app
September 24, 2024

AfterShip Customer service was great helping me set up a complex shipping rule. Aditya was excellent and resolved the issue straight away via screen share.

Really helpful and great customer service :)

AXELEGRO
United Kingdom
About 1 month using the app
October 2, 2024

Really am loving this app and the customer service Moazzam Ali is very helpful!

Shrimp and Grits Kids
United States
Over 2 years using the app
September 24, 2024

Aftership helped me setup my carrier and Moazzam's customer service was great.

Snēk Cycling
United States
Over 1 year using the app
September 21, 2024

Good app, easy to install and great efficient customer service.

Hannah and Henry
Australia
Over 3 years using the app
September 10, 2024

I had a question about how to use the platform and they hopped on a quick Google Meet so we could do a screen share! It was very helpful and the first time I had support offer to do something like that. They resolved my issue quickly. Thank you!

Doc's Diesel
United States
About 1 month using the app