AfterShip Returns , 2,005 reviews

Overall rating
Counts per rating level
  • 77% of ratings are 5 stars
  • 12% of ratings are 4 stars
  • 3% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 6% of ratings are 1 stars
Edited April 21, 2023

I've tried SOOO many different return apps, including loop returns which seems to be fairly popular. We left AfterShip a month ago while in the search, but there is truly nothing like AfterShip. Amazing customer service, amazing integrations, and amazing company!!

Clyde's Leather Company
United States
Time spent using app: 11 months
Edited May 10, 2023

The app UI is poorly designed and confusing with settings in unintuitive places. From the first day I installed the app and asked a couple of basic questions I was hassled for a review, which tells me why they have so many reviews as people are not sharing their genuine experience. The support is always available but they are poorly trained and don't explain their complex app properly. They do the bare minimum and don't look for a way to help solve your problem. We have multiple brands with different return locations. Unless we choose the premium plan (expensive plan) we cant update customers with customised notifications. And if we did want to set it up (on premium plan) its a complicated confusing mess to configure. And they showed no interest in supporting me to do it. I'll find a different app.

Spy Monkey Surveillance
Time spent using app: 3 months
April 17, 2023

Customer service is great, they extended my free trial until I a fully set-up. The app seems easy enough to use and so does the returns portal. My customers will like it.

Dream Pants
Time spent using app: About 1 month
April 16, 2023

So far so good. The customer service is great. Im not fully integrated with this app yet so more to come..

HERC'S Nutrition Canada
Time spent using app: About 1 month
Edited April 15, 2023

I am extremely pleased with the exceptional support I received. The team went above and beyond to address my concerns promptly and professionally. Their expertise and responsiveness were outstanding, and I am grateful for their assistance. Their commitment to customer satisfaction is commendable, and I highly recommend their services. I am truly impressed with the level of support I received and will continue to rely on their expertise in the future. Thank you for exceeding my expectations and providing top-notch support!

best regards

Time spent using app: 12 days
April 14, 2023

Lovish is very helpful!

Shroom Beach
United States
Time spent using app: About 2 years
April 13, 2023

Really happy with the service!
Great communication and staff is extremely helpful :)
Would definitely recommend

Time spent using app: Over 5 years
April 11, 2023

easy to navigate, very helpful and friendly staff members. Always receive very prompt reply, no wait time!

Peace Lily Australia
Time spent using app: 6 months
April 11, 2023

Ayush was quick, respectful, and thorough in resolving all my service requirements. Great customer service experience.

Vérieta Accessories
United States
Time spent using app: 7 days
April 11, 2023

Amazing app and support team! Very experienced people. App has lots of integrations for a seamlessly customer experience when receiving notifications or creating the returns. Thank you Ayushi!

Ferozia Beauty
United States
Time spent using app: 5 days