AfterShip Returns & Exchanges

AfterShip Returns & Exchanges

Reviews (1,541)

Overall rating
4.7
Counts per rating level
  • 83% of ratings are 5 stars
  • 8% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 6% of ratings are 1 stars
February 5, 2026

Had a question about the returns policy workflows and if it could be arranged. Purima sorted and resolved it within 10 minutes.

The app works perfectly, and I have not had any issues with it in 3 years.

Thanks team!

Back to the Office
United Kingdom
Almost 4 years using the app
May 1, 2026

Very helpful and quick!

NAMA
Canada
24 days using the app
April 30, 2026

My problem was resolved! thank you

OC USA
United States
About 1 year using the app
Edited May 13, 2026

Service was great, helpful, solved the issue and clarified further instructions.

Kaye Larcky
United States
Over 3 years using the app
January 18, 2026

Great returns solution with strong customization and automation. The branded returns page works seamlessly with Shopify.

Karan provided excellent support today — clear, professional, and very helpful throughout the setup. Highly recommended.

MRAD & CO.
Canada
About 14 hours using the app
May 4, 2026

Certaines fonctionnalités sont payantes en extra. Le service à la clientèle est attentif.

TRISTAN
Canada
About 4 years using the app
March 18, 2026

Great and quick service. Purnima was quick in responding and helped with a quick call which makes it easier.

Ewatchparts
United States
Over 1 year using the app
April 22, 2026

great app and customer service

7thEarthStudios
United States
Over 2 years using the app
Edited March 24, 2026

Abhishek is amazing, she jumped on a call and had me set up in 10 minutes! Great app, must have

Locked
Australia
7 days using the app
December 4, 2025

I really like how easy everything feels now that the returns are centralized. It takes the guesswork out of the whole process and saves a lot of time. What really makes it stand out though is the customer service. Every time I have a question or need a hand, the team steps in with real attention and patience. It feels like they actually want to help, and that makes a huge difference.

Pure & Simple Canada
Canada
Over 2 years using the app