Reviews (2,414)

Overall rating
4.7
Counts per rating level
  • 80% of ratings are 5 stars
  • 11% of ratings are 4 stars
  • 3% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 6% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly praise this app for simplifying the return process, highlighting its user-friendly interface and time-saving automation features. It integrates seamlessly with Shopify and offers robust functionalities, including innovative exchange suggestions. The customer support is frequently commended for its efficiency and proactive approach, such as utilizing video chats for issue resolution. Merchants consider it a transformative tool for managing returns and enhancing order tracking.

July 13, 2024

Connected with video chat to ensure the problem was completely understood. Helpful and kind.

Specialty Marine
United States
About 2 years using the app
Edited October 14, 2024

thank you

Belinom
Latvia
4 days using the app
September 4, 2024

Great service, easy set up, very clear.

DEV STORE
United Kingdom
6 days using the app
Edited January 28, 2025

Moazzam was so helpful in figuring out our issue! He was very knowledgeable and patient and stayed with us until the problem was resolved. So appreciative! Thank you!!

SARDA™
United States
About 1 year using the app
March 21, 2024

Great service and helpful when we needed to update things

Oxygen Boutique
United Kingdom
Almost 5 years using the app
March 28, 2024

I was stuck with an issue, message the chat to speak to an agent who was Neha & within 5 minutes my issue was sorted out with a Video call! Thank you so much!

CitySport
Australia
About 2 years using the app
April 30, 2024

Easy to use, and great customer service when I have run into questions. Neha answered my questions quickly and completely, plus shared her email for when I have questions in the future.

Katie May
United States
8 months using the app
April 26, 2024

As my 3rd return platform launch in 3 years, I have become very familiar with the return platform market. AfterShip has been the best thus far. Our system configuration presents a particular set of challenges with integration. AfterShip did their best to create a perfect solution for us, but unfortunately it did not end up working out. Now, there is still a manual step which we must complete but does not affect overall functionality of the return platform.

The features offered by AfterShip are robust and provide a lot of good options for the customers while staying affordable. AfterShip is very receptive to feedback and is constantly trying to improve based on their customer response. There are no hidden fees and support is always very kind and helpful. A lot of bigger return companies charge 3x as much for the same. I was also able to test functionality without being locked into any contracts.

Overall, we have been happy with AfterShip and I would recommend giving them a try!

The Good Collective
United States
9 months using the app
AfterShip replied April 28, 2024

Thank you for your valuable feedback.

We’re delighted to hear that you had a good experience with our app and customer support.

We are open to suggestions please confirm the process you mentioned needs to be done manually so that we can work on that too. It is always nice to understand the requirements of our users so that we can meet their expectations and deliver an engaging experience.

If you need any assistance with the app, please feel free to contact us via the live chat option available on your account or email us at support@aftership.com

We will try our best to ensure that your experience with us becomes worth a 5-star rating.

Regards,
Team AfterShip

June 25, 2024

Great reactive and helpful customer support and loving all the features of Aftership can't wait to make it all live on my shop. Very easy to use and seems to be a powerful app, in particular love the way it can suggested new items to exchange instead of a refund. Recommended!

Lucini London
United Kingdom
About 2 months using the app
May 2, 2024

Great support in answering technical questions we have and implementation for our specific use cases. I would recommend this app to other fashion brands looking for returns/exchanges platform for their customers.

Shawty Active
Australia
12 months using the app