Reviews (2,415)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
Feedback submitted
Merchants highly praise this app for simplifying the return process, highlighting its user-friendly interface and time-saving automation features. It integrates seamlessly with Shopify and offers robust functionalities, including innovative exchange suggestions. The customer support is frequently commended for its efficiency and proactive approach, such as utilizing video chats for issue resolution. Merchants consider it a transformative tool for managing returns and enhancing order tracking.
Refine
-
By rating
Good, not great. There are some UX issues that make it occasionally buggy but the CS team is always very responsive and helpful.
Thank you for your valuable feedback.
We're delighted to hear that you had a good experience with our customer support.
We are open to suggestions if you have any. It is always nice to understand the requirements of our users so that we can meet their expectations and deliver an engaging experience.
If you need any assistance with the app, please feel free to contact us via the live chat option available on your account or email us at support@aftership.com
We will try our best to ensure that your experience with us becomes worth a 5-star rating.
Regards,
Team AfterShip
great support from Moazzam and helpful features for my store
A great way to manage returns all in one place.
Solved our issue quickly and efficiently!
Great support!
Working with Moazzam was a pleasure. He was able to assist us with our request in a timely manner
Great customer service every time:) Easy to work with!
Great customer Service. I reached out via chat and got some really good information but still i needed more help and they offered to get on a Zoom meeting with me to identify the issue. They did a great job troubleshooting my problem. Thank you and Neha was great. I hope you end up dealing with her. Very helpful
Great app, quick customer service. Saves me a lot of time managing returns
The app has streamlined our return process, making it effortless for us and our customers. The user-friendly interface and automation options are a huge time-saver. Highly recommend!
Thanks :)