AfterShip Returns & Exchanges

AfterShip Returns & Exchanges

Reviews (1,257)

Overall rating
4.7
Counts per rating level
  • 81% of ratings are 5 stars
  • 9% of ratings are 4 stars
  • 3% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 6% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants value this app for simplifying returns, enhancing customer satisfaction, and saving time. It offers robust customization and automation, including a branded returns page that integrates with Shopify. The app handles simple exchanges to complex returns with ease. Merchants praise its user-friendly interface, reliable performance, and straightforward setup. Customer service is highlighted as exceptional, with responsive and knowledgeable support resolving issues quickly via chat or video calls.

March 5, 2026

Dhanush Nair was very helpful in setting up and walking us through!

D&K Suit City
United States
3 days using the app
February 26, 2026

Very helpful!

IMBŌDHI
United States
Over 1 year using the app
January 8, 2026

Purnima was very helpful and patient with me. She guided me clearly on how to resolve the issue I had and was very efficient throughout the process. Thank you!

Silver by Mail
United Kingdom
About 1 year using the app
December 30, 2025

Great support and communication! Purnima was able to quickly help us resolve our concern and provided us all the necessary information. Highly recommended!

Hairsense
Canada
Over 4 years using the app
January 18, 2026

Great returns solution with strong customization and automation. The branded returns page works seamlessly with Shopify.

Karan provided excellent support today — clear, professional, and very helpful throughout the setup. Highly recommended.

MRAD & CO.
Canada
About 14 hours using the app
May 1, 2026

Very helpful and quick!

NAMA
Canada
24 days using the app
April 23, 2026

Purnima Sharma provided us with all the assistance we needed and was very kind and helpful!

BoglioliMilano
Italy
About 2 months using the app
February 5, 2026

Retour rapide et clair

Kumali Paris
France
Almost 2 years using the app
February 3, 2026

very good atention

Exotix Card
United States
About 2 years using the app
January 7, 2026

Chaitali was fantastic to work with. She responded quickly and was incredibly helpful in resolving my issues. What really stood out was how detailed and clear her solutions were. She took the time to explain everything thoroughly, which made the whole process smooth and stress-free. I truly appreciate her efficiency, expertise, and willingness to help. Highly recommended.

Fortea
Germany
3 months using the app