Love this app, looks good works good and is a great solution
Love this app, looks good works good and is a great solution

Very simple and easy to use. Not fully customizable but ok. Refunding directly from the app with Shopify email is also great. Pricing is fair :-)

The app was very difficult to set up and configure to a usable level. I do like having a built-in return option for my customers, but this is mostly a manual process once the shopper requests the return and you approve it.

Update - the developer was helpful in getting the configuration as close as possible to how we wanted it to work. There is still some manual actions that you have to take as the product is returned, refunded, etc. I wish those things were automated - especially if we use their Tracking App in conjuction with the Return App. Keeping my fingers crossed they are working on that as it would automate the process.

App is not working. Cannot look up any orders. Keeps giving error saying Wrong order number and email. No way to contact support from the app. What a waste!

I would not recommend this app to anyone, there is actually no support to the point its infuriating and a total waste of your time. DO NOT DOWNLOAD THIS APP UNLESS YOU WANT TO BE FRUSTRATED/ANGRY EVERYDAY

Looks great but Its been a headache to add it to my homepage and there's no way to contact the developers. Shame seems great.

Aftership is a great app for managing shipping and returns I didn't expect it to be so good honestly.

Amazing app !! really helpful and easy to use.
Our return center at www.yourcheerypet.com is working amazing!
High class customer services.

Very simple app. Could do with being prettier and more intuitive. Also I'm amazed it doesn't allow you 'the store owner' to manually create a return (on behalf of your customer) that may be outside of your normal return parameters. For example, lets say you've sent your customer their order but for whatever reason it's been delayed / lost etc and by the time the customer gets the item the return deadline you have selected (say 14 days) has passed and she want to return it for another size. Well, neither they not you can do this !!!! without amending the settings globally to accommodate! You would think the Master user would not be tied by any restriction on creating a return but they are!! Small point but a pain in the backside every time you have to change.

This Application works in principle, however there are issues with setting up multiple team members. I am still waiting for the Developers to help me resolve this.