AfterShip Returns Center

AfterShip Returns Center

by AfterShip + Automizely

Build trust with seamless and happy returns experiences

4.3 of 5 stars

The overall rating reflects the current state of the app. It accounts for all app reviews but prioritizes the most recent ones.
  • 5 of 5 stars
    78% of ratings are 5 stars
  • 4 of 5 stars
    11% of ratings are 4 stars
  • 3 of 5 stars
    4% of ratings are 3 stars
  • 2 of 5 stars
    2% of ratings are 2 stars
  • 1 of 5 stars
    5% of ratings are 1 stars

All reviews

31 - 40 of 1292 reviews


Love this app, looks good works good and is a great solution
Love this app, looks good works good and is a great solution


Very simple and easy to use. Not fully customizable but ok. Refunding directly from the app with Shopify email is also great. Pricing is fair :-)

Active Lifestyle Store

The app was very difficult to set up and configure to a usable level. I do like having a built-in return option for my customers, but this is mostly a manual process once the shopper requests the return and you approve it.

Update - the developer was helpful in getting the configuration as close as possible to how we wanted it to work. There is still some manual actions that you have to take as the product is returned, refunded, etc. I wish those things were automated - especially if we use their Tracking App in conjuction with the Return App. Keeping my fingers crossed they are working on that as it would automate the process.

Couture Look

App is not working. Cannot look up any orders. Keeps giving error saying Wrong order number and email. No way to contact support from the app. What a waste!


I would not recommend this app to anyone, there is actually no support to the point its infuriating and a total waste of your time. DO NOT DOWNLOAD THIS APP UNLESS YOU WANT TO BE FRUSTRATED/ANGRY EVERYDAY


Looks great but Its been a headache to add it to my homepage and there's no way to contact the developers. Shame seems great.

Developer reply

July 7, 2020

Dear customer,
Thank you for your review. To add your returns page to your store, you can simply copy your returns page URL, which is "", and then paste this to your store website by:
- In your return policy page, add a text string, e.g. "visit returns center" and add the link;
- in your store theme footer section, put the the link in your website footer.

Hope this will help! Thanks

Amba & Nana

Aftership is a great app for managing shipping and returns I didn't expect it to be so good honestly.

Your Cheery Pet

Amazing app !! really helpful and easy to use.
Our return center at is working amazing!
High class customer services.

Developer reply

July 10, 2020

We are so grateful for your 5-star review. Thanks for sharing your rating with us and the community.

Eden Ashram

Very simple app. Could do with being prettier and more intuitive. Also I'm amazed it doesn't allow you 'the store owner' to manually create a return (on behalf of your customer) that may be outside of your normal return parameters. For example, lets say you've sent your customer their order but for whatever reason it's been delayed / lost etc and by the time the customer gets the item the return deadline you have selected (say 14 days) has passed and she want to return it for another size. Well, neither they not you can do this !!!! without amending the settings globally to accommodate! You would think the Master user would not be tied by any restriction on creating a return but they are!! Small point but a pain in the backside every time you have to change.

Parlour X

This Application works in principle, however there are issues with setting up multiple team members. I am still waiting for the Developers to help me resolve this.