Reviews (2,415)

Overall rating
4.7
Counts per rating level
  • 80% of ratings are 5 stars
  • 11% of ratings are 4 stars
  • 3% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 6% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly praise this app for simplifying the return process, highlighting its user-friendly interface and time-saving automation features. It integrates seamlessly with Shopify and offers robust functionalities, including innovative exchange suggestions. The customer support is frequently commended for its efficiency and proactive approach, such as utilizing video chats for issue resolution. Merchants consider it a transformative tool for managing returns and enhancing order tracking.

September 11, 2024

ABSOLUTE SCAM – AVOID AFTERSHIP AT ALL COSTS!

AfterShip has completely scammed us. We signed up for their free trial, found the app way too complicated, and decided not to continue. We never agreed to any subscription or plan after the trial ended. Yet, without any warning or authorization, they charged us over 840 euros across four months for a Premium plan we never opted into or used.

When we ...

ARTIQUE AMSTERDAM
Netherlands
5 months using the app
AfterShip replied September 12, 2024

Thank you for taking the time to share your feedback. We appreciate all forms of feedback as it helps us improve our services and provide a better experience for our users.

...

September 17, 2024

Moazzam has been very helpful and detailed on the situation that i am facing.

ALPAKA
United States
Almost 6 years using the app
September 12, 2024

Adiyta was super helpful with the new update using Vesyl. I chatted with multiple people and he was the only one to figure out the issue.

Thanks so much!

Current Boutique
United States
Over 2 years using the app
AfterShip replied September 13, 2024

Thank you for taking the time to share your feedback. We're happy to hear that Aditya was able to help with the Vesyl update and resolve the issue. We sincerely apologize ...

October 4, 2024

Terrible customer support. They sent me to robot chat because I didn't give them a review right away. Unanswered email for days.

RYAN AND REMI
United States
About 2 months using the app
AfterShip replied October 5, 2024

Thank you for your feedback. I sincerely apologize for any inconvenience you faced while seeking support. Our goal is always to make the process as smooth and helpful as ...

September 17, 2024

Very helpful contact service

VUDU Performance
United Kingdom
About 4 years using the app
October 17, 2024

Moazzam was very helpful. Thank you

Match Kicks
United States
15 days using the app
September 30, 2024

Moazzam was very helpful with setup, great software even better service! Thank you!

Faris
United Kingdom
5 days using the app
October 9, 2024

very helpful

Julian & Mark
Canada
Over 2 years using the app
June 3, 2024

I reached out and was able to speak with Aditya right away! There were no delays in getting support on the phone which is always wonderful to be able to speak with a live agent. Aditya was kind enough to take me through the steps to assist me and even provided me with additional links that can help mitigate us having to reach out in the future. Very thorough and kind in demeanor. Definitely ...

LITTLE BLACK TUX
United States
Over 4 years using the app
Edited January 9, 2025

Ongoing support is excellent, and Moazzam is very patient. I definitely recommend this app to other businesses.

Maramalive™
New Zealand
4 months using the app