Reviews (2,396)

Overall rating
4.7
Counts per rating level
  • 80% of ratings are 5 stars
  • 11% of ratings are 4 stars
  • 3% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 6% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its seamless Shopify integration, which simplifies order tracking and return management. It is noted for its affordability and comprehensive features, including innovative exchange suggestions that enhance the shopping experience. Exceptional customer support is frequently highlighted, with staff members like Neha, Aditya, and Moazzam praised for their effective problem-solving skills. This app is valued for its reliability and excellent customer service, making it a useful tool for businesses aiming to improve their return processes and customer satisfaction.

July 8, 2024

Good service

Luff Sleep
United Kingdom
Over 4 years using the app
October 11, 2024

Very good

Yodeyma Estados Unidos
United States
1 day using the app
May 18, 2024

Neha was very helpful and Responsive. I really appreciate the quick google meet to make me understand what I needed to.

Matriarch
Canada
About 4 years using the app
June 4, 2024

Great customer service. Moazzam was quick to respond and helped me resolve my issue.

Japparel
United States
About 2 years using the app
June 24, 2024

Good support over chat.

Troubadour
United Kingdom
About 2 years using the app
May 27, 2024

I have never regretted installing an app more than Aftership Returns. I tried to save some money by not going with Loop and it has been a huge mistake. The amount of time I've spent managing this buggy platform has been much more than the money saved. The exchange for other items feature is not working at all! it's charging customers full price for the exchange order instead of applying the value of the return to their new order. I am now in customer support hell and will likely lose these repeat customers.

Superfit Hero
United States
11 months using the app
AfterShip replied May 28, 2024

Thank you for sharing your feedback with us.

We sincerely apologize for the experience you had. This is not the kind of experience we aim to provide to our users.

We understand that you are not satisfied with the exchange feature of our app, which has negatively impacted your experience. We value you as a customer, and it is disheartening to learn that we have not met your expectations.

As a response, we are assigning dedicated support to your AfterShip Returns account. Please check your inbox, as you will be contacted via email shortly.

Please trust that we work very hard to make our app user-friendly and to provide a great support experience.

Regards,
Team AfterShip

July 12, 2024

good experience

naftus
United States
4 months using the app
May 29, 2024

AfterShip for Shopify is a game-changer! With its top-notch features, tracking orders becomes a breeze. Plus, their exceptional service ensures any issues are swiftly resolved. Highly recommended!

IBKÜL
United States
Over 2 years using the app
June 20, 2024

Fast and friendly service!

The Who Dat Store
United States
About 1 year using the app
October 29, 2024

Terrible support

Rabbitgoo
Hong Kong SAR
2 months using the app
AfterShip replied October 31, 2024

Thank you for sharing your feedback. I apologize for the experience you encountered, as it falls short of the standard we strive to deliver to our users.

We value your insights and want to ensure that your concerns are fully addressed. As part of this commitment, a member of our support team has already reached out to you by email, and we will work diligently to resolve any issues. Our goal is to make sure you feel fully satisfied with our services.

Please remember that our Support Team is available 24/7, ready to assist you via live chat on your account or at support@aftership.com for any further questions or concerns.

Warm regards,
Team AfterShip