Reviews (2,416)

Overall rating
4.7
Counts per rating level
  • 80% of ratings are 5 stars
  • 11% of ratings are 4 stars
  • 3% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 6% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly praise this app for simplifying the return process, highlighting its user-friendly interface and time-saving automation features. It integrates seamlessly with Shopify and offers robust functionalities, including innovative exchange suggestions. The customer support is frequently commended for its efficiency and proactive approach, such as utilizing video chats for issue resolution. Merchants consider it a transformative tool for managing returns and enhancing order tracking.

June 22, 2020

I need to contact someone who help me with the app because i don't know how to use it. Please contact me, thanks

Ghiaglasses
United States
7 days using the app
November 12, 2021

The description looks great, but after spening a lot of time trying to make it work I discovered that a lot of things have to be done manually. Even the stock of the returned items has to be changed manually!! You do not see any of the return information in the original order. So there is no integration with Shopify that will help you make returns easier.

LEEZZA
Netherlands
7 days using the app
AfterShip replied November 12, 2021

Hi,

I can see that the stock of the returned items has to be changed manually and you are not happy with it. It is unfortunate to know that you did not have the best ...

September 15, 2017

Doesn't allow you to change the email template that autosends to your customer. This is a huge deal. I don't want just anything sent to my customers. Please fix this and we will change our rating.

Darcsport
United States
6 days using the app
July 28, 2020

Not user friendly and customer service is horrible. spent 2 hours building my page, just to not be able to save my progress and have to start over

Adagio California
United States
5 days using the app
Edited December 1, 2023

Update: This app is probably great if you provide free return labels to your customers. But not if you charge the customer for labels. If the customer is exchanging for a same value item and requests a prepaid label, then you need to charge them for the return label because there is no credit left to cover the label. I still don't know if this app could have handled my request because the rep ...

ORGANMASTER SHOES
United States
4 days using the app
AfterShip replied November 30, 2023

Thank you for sharing your feedback with us.

Please accept my sincere apology for the experience you had. However, this is not the experience we want to provide to our users. ...

June 9, 2017

Awful app. Cannot customize the email. So it says from AFTERSHIP and not our company name. Support takes way to long to answer and they don't have phone support. Do not recommend.

Buddhapants 2
United States
4 days using the app
April 27, 2023

horrible. 3 days of trying to get my card to work so I can simply buy labels and 5 different customer service reps saying "we are working on it" or "its fixed now try it" over and over and of course it doesnt work.

Bogey Bros
United States
4 days using the app
AfterShip replied April 27, 2023

Thank you for sharing your feedback.

Please accept my sincere apology for the experience you had. However, this is not the experience we want to provide to our users.

We ...

Edited October 9, 2020

To all shopify store owners: Please do not create an account there! Read through the 1-2 star ratings and you will see that a lot of people are not satisfied with the way they deal with customers. You will not get any answers. If you have problems, it takes at least a week to find a solution. The worst experience I have ever had with Shopify APPS. The support does not want to solve the problems ...

SEVENHEAVENS
Germany
2 days using the app
AfterShip replied October 8, 2020

Thank you for bringing this to our attention. We’re sorry you had a bad experience. To discuss this further, we have sent you an email on your registered email address.

You ...

December 20, 2021

We had a nightmare time trying to install and ultimately couldn't be comfortable with this app having access to our store and customers. We deleted it.

Dakini
United States
2 days using the app
AfterShip replied December 20, 2021

Please accept my sincere apology for the experience you had. However, this is not the experience we want to provide to our users.
You are our valued user, and we are ...

May 17, 2021

Be aware they are still charging after you remove the app from your Shopify Store. They ask you to close every single acces of your staff.. closing the service is not enough. I can not imagine if you have so many staff.. And they are not responding basically SCAM.

Pedal Commander
United States
2 days using the app
AfterShip replied May 17, 2021

Please accept my sincere apology for the experience you had. However, this is not the experience we want to provide to our users.

You are our valued user and we are committed ...