Reviews (2,397)

Overall rating
4.7
Counts per rating level
  • 80% of ratings are 5 stars
  • 11% of ratings are 4 stars
  • 3% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 6% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its seamless Shopify integration, which simplifies order tracking and return management. It is noted for its affordability and comprehensive features, including innovative exchange suggestions that enhance the shopping experience. Exceptional customer support is frequently highlighted, with staff members like Neha, Aditya, and Moazzam praised for their effective problem-solving skills. This app is valued for its reliability and excellent customer service, making it a useful tool for businesses aiming to improve their return processes and customer satisfaction.

August 31, 2017

So far no complains here. Still in the process of getting my store out there,we put our last into this.Gods willing he will shine some light on our store. I love everything about this app and helping us get our store up and running.Thank you

Muu Shop
Serbia
7 months using the app
November 1, 2017

Have only used this app a couple times, but so far it works exactly how you would want it to. The only thing I would change is making the app more easily accessible from your orders page in shopify.

Ocrfitstore
United States
7 months using the app
April 3, 2024

guter Service

GEMA Shop
Germany
About 2 months using the app
AfterShip replied April 4, 2024

Thank you for your valuable feedback.

We're delighted to hear that you had a good experience with our app and customer support.

We are open to suggestions if you have any. It is always nice to understand the requirements of our users so that we can meet their expectations and deliver an engaging experience.

If you need any assistance with the app, please feel free to contact us via the live chat option available on your account or email us at support@aftership.com

We will try our best to ensure that your experience with us becomes worth a 5-star rating.

Regards,
Team AfterShip

February 16, 2021

Overall simply and straightforward to use, but lack more complex rules and features. Overall simply and straightforward to use, but lack more complex rules and features.

uKnead Health Store
United States
7 months using the app
AfterShip replied February 16, 2021

Hello,

Thank you for your valuable feedback.

In case if you face any issue or have any queries for us, feel free to use the chat option which is available 24*7.

Regards,
Mukul Saxena

July 16, 2017

Very easy to use and customize

Red Deer Store
Canada
6 months using the app
October 25, 2019

I really like AfterShip Returns... with the new update of 10/2019 it has improved a lot! New multilingual features and a new simple look...
Attention however, on the site is written "All features included" on all plans, while in the setting Language the multilingual is given only for higher tariff plans... not good!!

atalasport
Italy
6 months using the app
August 10, 2017

So far so good from aftership, just starting to use it. Integration was easy

Sportstechlab
United Kingdom
6 months using the app
September 13, 2020

I love the customer service and that they offer a free plan! It helps to assure me as a small and upcoming business that I can grant my customers an easy way to return their orders.

Hercxlean Jewels
United States
6 months using the app
AfterShip replied September 16, 2020

Hi there,

I will certainly pass this as feedback to our team. Your reviews keep us going and deliver customer-oriented features. I am also dropping you a personal mail. Stay tuned!

Best,
Shahbaz

Edited July 6, 2021

Easy set up. Hopeful that I will not have to use it very often but as we all know that returns happen :)

Faux Luxe Beautique
United States
6 months using the app
AfterShip replied July 7, 2021

Thank you for your valuable feedback.

Your feedback has been registered, as we are constantly striving to make your experience better with our application. So in the future, you will be glad to see more enhanced features.

We are available 24/7. You can always contact us via email at support@returnscenter.com

Regards,
Rupam
Team Returns Center

April 18, 2017

so far very good for what it does

Rotablade
United Kingdom
6 months using the app