Reviews (2,415)

Overall rating
4.7
Counts per rating level
  • 80% of ratings are 5 stars
  • 11% of ratings are 4 stars
  • 3% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 6% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly praise this app for simplifying the return process, highlighting its user-friendly interface and time-saving automation features. It integrates seamlessly with Shopify and offers robust functionalities, including innovative exchange suggestions. The customer support is frequently commended for its efficiency and proactive approach, such as utilizing video chats for issue resolution. Merchants consider it a transformative tool for managing returns and enhancing order tracking.

June 25, 2020

Won't let me post any logos to customize return page. Just keeps saying resize the picture even though I've tried resizing it small and large.

Golden Retriever Tees
United States
11 minutes using the app
June 2, 2020

Unsubscribe button on email doesn't work

BabyNibblers
United States
10 minutes using the app
AfterShip replied June 2, 2020

Thank you for your review and sorry about that.

We have just updated the email format and the unsubscribe should work in the following emails. Please have a check. Thanks!

July 14, 2021

Downloaded, wanted to setup a custom domain and support had no clue what to do, not keen to use a company with support that is unknowledgeable if I'm trusting them to take on an important task.

CoffeeLux UK
United Kingdom
4 minutes using the app
AfterShip replied July 14, 2021

First, please accept my apology for the experience you had.

It is unfortunate to know that you didn't have the best experience using our app and wished for the features to be ...

February 26, 2021

After 1 year using the app, found out there was a bug and it didnt work.
Support tried over and over to solve it and eventually did. they confirmed the bug and could see in the analytics that I didnt use it for a whole year. yet, refused to give me any compensation.
Stay away! poor service poor support.

unlimitedclassics
United States
2 minutes using the app
AfterShip replied February 26, 2021

Hi,

Apologies for the inconvenience caused.

As you are connected with us on the email for your issues.
We will update you soon on this in the meanwhile you can always reach ...