Reviews (2,397)

Overall rating
4.7
Counts per rating level
  • 80% of ratings are 5 stars
  • 11% of ratings are 4 stars
  • 3% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 6% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its seamless Shopify integration, which simplifies order tracking and return management. It is noted for its affordability and comprehensive features, including innovative exchange suggestions that enhance the shopping experience. Exceptional customer support is frequently highlighted, with staff members like Neha, Aditya, and Moazzam praised for their effective problem-solving skills. This app is valued for its reliability and excellent customer service, making it a useful tool for businesses aiming to improve their return processes and customer satisfaction.

September 26, 2017

One of the most efficient app on Shopify. Please add option to customise email.

Chequers Outlet
United Kingdom
4 months using the app
June 6, 2022

I have the app mostly set up though we haven't actively started using it yet. I had to contact support for several things and their response and knowledge was timely and very helpful.

Lowbrow Customs
United States
4 months using the app
Edited June 23, 2020

Nice to have. Good experience in app. Nice support and nice help from the team. Had to write more than 100 characters

FROM FUTURE
France
4 months using the app
January 2, 2018

great app if you want to improve customer experience

Pitbullday
Canada
4 months using the app
September 15, 2020

free plan is too basic, i expected more to be honest and a lot of other features are over priced for no reason but when it comes to technicality its awesome

Zazz
Egypt
4 months using the app
AfterShip replied September 16, 2020

Hi there,

Thanks for your kind words. I was wondering if I can be of any help to make your experience 5-star with our app. I have also dropped you a personal mail, please take a look and feel free to share with me your feedback.

Best,
Shahbaz

August 6, 2017

Just starting out so I will comment again once I have actually get a chance to use it.

Bessie M Wash
United States
3 months using the app
October 30, 2019

Provides a great for what can be a difficult process. I look forward to using this in my store. It is much better than the returns protocol I was going to use.

The Trend Stops Here!
United States
3 months using the app
May 28, 2020

This is a good app to have however for someone new to e-commerce it can be confusing and there's no options to chat with anyone if you need help.

Vibrand
United States
3 months using the app
April 10, 2021

appli top pour les retrours n'hesitez psa à la télécharger..........................................

Le Domaine De Dahlia
France
3 months using the app
AfterShip replied April 11, 2021

Thank you for your kind words.

Please let us know if you have any suggestions for us. We are really eager to know how we can make your experience a 5 star one.

Returns Center Team

December 13, 2023

Greatest app

WearBless
Denmark
3 months using the app
AfterShip replied December 14, 2023

Thanks for your valuable feedback. We are pleased to know that you are happy with our services.

We are open to suggestions if you have any. It is always nice to understand the requirements of our users so that we can meet your expectations and deliver an engaging experience.

If you need any assistance with the app, please feel free to contact us via the live chat option available on your account or email us at support@aftership.com

We will try our best to ensure that your experience with us becomes worth a 5-star rating.

Regards,
Team AfterShip