Reviews (2,324)

Overall rating
4.7
Counts per rating level
  • 79% of ratings are 5 stars
  • 11% of ratings are 4 stars
  • 3% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 6% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its customizable return settings and potential to enhance customer retention. They praise its intuitive interface, ease of setup, and excellent customer support. The app is recognized for effectively tracking returns and managing customer follow-ups. Merchants also value its affordability, transparent pricing, and advanced features, including a free plan suitable for small businesses.

November 21, 2022

I have not had to use their services yet, but they have really good customer service. They are fast and very helpful.

Hanger Envy
United States
27 minutes using the app
Edited May 16, 2023

Es muy buen plugin para empazar con reembolsos en tu página web, el soporte es rápido y hay planes de pagos que se adecúan a la necesidad.

Parouzi
Colombia
25 minutes using the app
January 29, 2023

Excellent App and Easy to use! Customer service is awesome. I specifically needed a feature to specify conditions under which customers could request a return and this app delivered.

VIVALUI
United States
22 minutes using the app
Edited June 17, 2021

This app is unbelievably easy to get up and running. The help team send quick links & the site's UI is great. No problems to get it working and customised. I'm excited to see how it all works. Integrated with the Postmen app and am sure it's going to delight my customers.

Culture of Brave
United States
About 10 hours using the app
January 5, 2023

Easy to use app that creates a seamless experience for the customer. Does a lot of the heavy lifting for you and automation (on paid plans). Very fast support and a great option for anyone running a Shopify store that wants a professional looking, capable returns process.

mountune Australia
Australia
17 minutes using the app
February 16, 2022

I was happy I can customize the return apps. User friendly and lots of features. Awesome customer service!

Rafant
United States
About 9 hours using the app
September 14, 2017

EXCELLENT APP VERY SIMPLE AND USEFUL I RECOMMEND IT

Azel Inspiration Desin
Canada
About 8 hours using the app
December 23, 2021

Very fast customer service, my issue was answered and resolved jn a timely and efficient manner. Your plans are extremely affordable aswell!

LiFt-100
United Kingdom
About 8 hours using the app
August 8, 2017

A very necessary app. The amount of money this saves by letting customers know the that order is out for delivery and delivered pays for it self. Because customers respond right away if the did not receive, Giving you and them a chance to locate it. The other money saving issue it it cuts down on the customer service request asking when is the order going to be delivered. I have used for years now with out any problems, Customers always responds to my questions. We use this on http://www.skincarebysuzie.com

Suzieskincare
United States
About 8 hours using the app
February 6, 2023

I RECEIVED GREAT HELP THAT WAS QUICK AND INFORMATIONAL. HIGHLY RECOMMEND THIS APP. VERY USEFUL AND HELPFUL.

Acres Down South
United States
14 minutes using the app