Overall rating
4.7
Counts per rating level
  • 79% of ratings are 5 stars
  • 11% of ratings are 4 stars
  • 3% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 6% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its customizable and user-friendly return management features. It offers various return options like refunds, store credits, exchanges, and replacements, enhancing the customer return experience. Merchants commend the app's tracking and store credit management capabilities, affordable pricing, and absence of hidden fees. The customer service is praised for its prompt and efficient support via chat and email. The app is suitable for businesses of all sizes and is known for its continuous improvements based on feedback.

April 26, 2022

I used this app to help me process returns and have been very impressed the app's UI and the similarity to my Shopify control hub. The customer service was kind and efficient as well. Would definitely recommend to other brands

Elysium Official
United States
21 minutes using the app
January 29, 2022

great help and fast response with help! Very happy to work with this company and looking forward to it.

Esohe The Label
United States
21 minutes using the app
December 14, 2021

perfect and super quick! I am looking forward to use the app and make my customers happy :)
thank you :)

by MARYMARY
Germany
20 minutes using the app
February 15, 2022

The app looks great, with lots of great functionality including the ability for green returns, which is a massive USP. Love it

WAAAY ENGLAND
United Kingdom
20 minutes using the app
January 17, 2022

I used this app to help me connect AfterShip returns to the website! It was so easy!!! The support center was so helpful

Kai Collective
United Kingdom
19 minutes using the app
October 23, 2021

Customer Service was available right away and was so helpful and took care of my request in just under 10 minutes!

VOID/əv/COLOR
United States
18 minutes using the app
January 5, 2023

Easy to use app that creates a seamless experience for the customer. Does a lot of the heavy lifting for you and automation (on paid plans). Very fast support and a great option for anyone running a Shopify store that wants a professional looking, capable returns process.

mountune Australia
Australia
17 minutes using the app
July 20, 2021

I think this is a good app, in terms of customer service. My customers will see its easy to make a return so they will be more likely to buy.

GOLDHAUS
United States
15 minutes using the app
January 7, 2018

Great App! It was so easy to set up and customize! Makes my business run better.
So easy for customers to use. I would highly this app. Best part is, it's FREE.

Maazani Design Co
United States
14 minutes using the app
February 6, 2023

I RECEIVED GREAT HELP THAT WAS QUICK AND INFORMATIONAL. HIGHLY RECOMMEND THIS APP. VERY USEFUL AND HELPFUL.

Acres Down South
United States
14 minutes using the app