Reviews (2,397)

Overall rating
4.7
Counts per rating level
  • 80% of ratings are 5 stars
  • 11% of ratings are 4 stars
  • 3% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 6% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its seamless Shopify integration, which simplifies order tracking and return management. It is noted for its affordability and comprehensive features, including innovative exchange suggestions that enhance the shopping experience. Exceptional customer support is frequently highlighted, with staff members like Neha, Aditya, and Moazzam praised for their effective problem-solving skills. This app is valued for its reliability and excellent customer service, making it a useful tool for businesses aiming to improve their return processes and customer satisfaction.

July 14, 2017

Please download app no hidden cost. I use it for my e-com business on shopify

Bridgett Ridgeway
United States
2 months using the app
June 8, 2017

I really love the idea of this app - it looks great and is very easy to use but its missing the ability to generate returns labels which makes it a very manual process and so defeats the point of an automated returns system. I appreciate the app is not that old so will watch any app improvements with interest.

Soplay
United Kingdom
About 2 months using the app
February 19, 2018

GOOOD.NICEEE............................

Kick Tee
Malaysia
About 2 months using the app
August 6, 2017

Returns center by aftership really makes dealing with returns seemless. A lot of times customers who visit the stores may not understand the refund policy but the quick summary that is provided via returns center really helps with that. And processing the returns is almost effortless.

Royal Angels
United States
About 2 months using the app
October 7, 2017

This is an App that we haven't used often but one that works well when it's needed

Detect Deter Protect
Australia
About 2 months using the app
December 25, 2017

Bagus, Sangat rekomendasi user

Rumah Bangunan
Indonesia
About 1 month using the app
June 4, 2020

It's ok, difficult to pay. I dont know where i can make the payment.
And I have to leave a review.

STRYVE — for the better.
Germany
About 1 month using the app
July 21, 2021

Great app to easily manage your returns and take the pressure of customer service emails. Support is a tad slow and service operators change mid enquiry which is frustrating.

DMC FINS Australia
Australia
About 1 month using the app
AfterShip replied July 22, 2021

Thanks for your valuable feedback.

We strive to provide excellent customer service and it is unfortunate to know that your experience with us was not up to the mark.

Your feedback would be relayed to the team and we will ensure that your experience with us becomes worth a 5-star rating.

Regards,
Neelima Aggarwal
Team Returns Center

Edited July 6, 2017

good its ok litel hard at thebiggining,need help instalinn item's

Theflexstore
United States
About 1 month using the app
May 27, 2020

The app looks really good, but it should include diferent province options in some countries, it makes really difficult to charge acording to diferent cities, when the app don't recognice them in my country.

B&Blue
Chile
About 1 month using the app