Reviews (2,415)

Overall rating
4.7
Counts per rating level
  • 80% of ratings are 5 stars
  • 11% of ratings are 4 stars
  • 3% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 6% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly praise this app for simplifying the return process, highlighting its user-friendly interface and time-saving automation features. It integrates seamlessly with Shopify and offers robust functionalities, including innovative exchange suggestions. The customer support is frequently commended for its efficiency and proactive approach, such as utilizing video chats for issue resolution. Merchants consider it a transformative tool for managing returns and enhancing order tracking.

Edited July 24, 2020

This app seems amazing. However setting up has not been user friendly. help page is missing a lot of topics and links.

Maheli Heli
United States
Over 5 years using the app
Edited March 28, 2020

like the app. keeps returns organised.
but got annoying 'leave 5-star review' reminder at the top of page all the time.

ProHorse
Australia
Over 5 years using the app
Edited October 21, 2020

Would be 5 stars if they have the option to add notes for staff-only to read. Sometimes customers put through a request and then change/add a special request but no way to track this between staff

ELIYA THE LABEL
Australia
Almost 5 years using the app
AfterShip replied October 21, 2020

Thank you for sharing your valuable feedback.
We do keep track of the requests by our users and we will make it more feasible.
Do let us know if you have any suggestions for ...

September 29, 2020

I don't have lots of returns, but when I do, I need the process to be easy. and fast, and to keep my inventory accurate. AfterShip allows me to connect to Postmen, where I can buy a shipping label and send it to my customer automatically. It saves times and headaches! I just wish the clients could select the exchange items on any plans. I am on the free plan and this is not possible. F For me ...

Clothes & Roads
Canada
Almost 5 years using the app
Edited September 26, 2023

Update on sept 2034
Tech support is quick to respond, Moazzam helped immediately with my request.
Still happy with the app.
----
I have to amend my previous review. With tech support, we've figured out that returns notifications (to the merchant) are sent out only if "manual approval" is selected. In "automatic approval" at the moment the merchant doesn't get any email. I've requested to change ...

NGNM - No Gods No Masters ® Cycling
Italy
Almost 5 years using the app
AfterShip replied September 27, 2023

Thanks for your valuable feedback. We are pleased to know that you are happy with our services.

We are open to suggestions if you have any. It is always nice to understand ...

April 22, 2020

It looks simple, easy set up and friendly experience for customers, I'll try the 14-days free trial and see how it works.

VZlush
United States
Over 4 years using the app
September 17, 2020

Nice App, unfortunately, automatic return labels aren't possible in EU... Big bummer for us. Hopefully, you guys get on it soon.

Lobster US
Netherlands
About 4 years using the app
Edited February 24, 2021

When it's working it works, but unfortunately, I have had several issues. Fortunately, there is always someone available to chat and assist you if you need help. They are very quick to respond and have graciously helped me resolve some major issues I was having with the Postmen account. Hard to set up! Have to download several apps to get it all working together and instructions are vague.

Feather 4 Arrow
United States
About 4 years using the app
AfterShip replied August 28, 2020

Thanks for the review but surely some misunderstanding is there.
Please help us understand this, we've sent you an email please help us schedule a screenshare call to fix any ...

August 4, 2023

Nalinee was great. Resolved my issue. App can be a bit buggy but does the job. Customers seem happy with it.

Curvy Beach
United States
Almost 4 years using the app
AfterShip replied August 6, 2023

Thank you for your valuable feedback and also I am glad our customer support team helped you with that.

We will definitely work on your feedback, We will do our best to make ...

September 18, 2020

I really like this app it helps my customers by a lot

Fitversal
United States
Almost 4 years using the app