Reviews (2,415)

Overall rating
4.7
Counts per rating level
  • 80% of ratings are 5 stars
  • 11% of ratings are 4 stars
  • 3% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 6% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly praise this app for simplifying the return process, highlighting its user-friendly interface and time-saving automation features. It integrates seamlessly with Shopify and offers robust functionalities, including innovative exchange suggestions. The customer support is frequently commended for its efficiency and proactive approach, such as utilizing video chats for issue resolution. Merchants consider it a transformative tool for managing returns and enhancing order tracking.

October 17, 2024

There was a small hiccup with AfterShip and their team was able to resolve this issue within minutes!

Rancourt & Co.
United States
Almost 4 years using the app
November 24, 2024

Aditya was extremely helpful and patient with me and went above and beyond with a Google Meet meeting to assist me in my time of need. I am very appreciative. Thank you Sir!

AuraSource
United States
2 months using the app
December 26, 2024

10 stars for the customer service reps named Moazzam. Very helpful and quick in providing resolution! Superb!

Modayn
United States
2 months using the app
September 27, 2024

Aditya was very helpful with customer service. I had an issue getting an exchange to process. He helped sort through my settings and helped me understand how to fix the issue I was experiencing. As a store owner, things like this can get very frustrating. I'm glad the Aftership team was there for support.

Bailey's CBD
United States
Almost 2 years using the app
October 11, 2024

Had an issue and Aditya Pundir was super helpful and got me all set within minutes. Thanks!

Canter Culture Riding Apparel
United States
About 2 years using the app
October 8, 2024

Customer support was very helpful in resolving my issue. Overall the product has performed very well.

American Blossom Linens
United States
Over 6 years using the app
October 17, 2024

Fast customer service provided by Karan. Thanks so much Great app with professional interface

SEQUIN FANS
United States
Over 1 year using the app
October 17, 2024

Moazzam was so helpful with setting up the return and exchane questions that i have. Thank you.

MAE OTTI
United States
Over 4 years using the app
January 14, 2025

Great support!

Evans Shoes
Australia
Over 1 year using the app
October 9, 2024

Very good customer service and they were really helpful and fast. Aditya helped me a lot to set things up!

Urban Caravan
Netherlands
4 months using the app