Reviews (1,288)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants appreciate this app for simplifying the return process, highlighting its user-friendly interface and automation that save time for both merchants and customers. It integrates well with existing systems, offering robust order tracking and flexible exchange and credit management options. The app's reliability and the responsive, multi-channel customer support, including personalized screen sharing, are also highly praised.
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great support from Moazzam and helpful features for my store
Good, not great. There are some UX issues that make it occasionally buggy but the CS team is always very responsive and helpful.
Thank you for your valuable feedback.
We're delighted to hear that you had a good experience with our customer support.
We are open to suggestions if you have any. It is always nice to understand the requirements of our users so that we can meet their expectations and deliver an engaging experience.
If you need any assistance with the app, please feel free to contact us via the live chat option available on your account or email us at support@aftership.com
We will try our best to ensure that your experience with us becomes worth a 5-star rating.
Regards,
Team AfterShip
I worked with Aditya today and he helped solve all my problems with a screen share. This was amazing! Way better than chatting. I'm all set up now and happy =)
Great customer Support! Moazzam Ali was defenetly great helping us through fixing some issues we faced. Thank you so much!
Moazzam was helpful on the chat and was able to quickly resolve the issue that I was having with my domain. Well done!
Moazzam was extremely helpful. 5*
Customer Service Was On Another Level!
The app has streamlined our return process, making it effortless for us and our customers. The user-friendly interface and automation options are a huge time-saver. Highly recommend!
Thanks :)
Great support from Moazzen tks
Aditya was very helpful with customer service. I had an issue getting an exchange to process. He helped sort through my settings and helped me understand how to fix the issue I was experiencing. As a store owner, things like this can get very frustrating. I'm glad the Aftership team was there for support.