Reviews (2,397)

Overall rating
4.7
Counts per rating level
  • 80% of ratings are 5 stars
  • 11% of ratings are 4 stars
  • 3% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 6% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its seamless Shopify integration, which simplifies order tracking and return management. It is noted for its affordability and comprehensive features, including innovative exchange suggestions that enhance the shopping experience. Exceptional customer support is frequently highlighted, with staff members like Neha, Aditya, and Moazzam praised for their effective problem-solving skills. This app is valued for its reliability and excellent customer service, making it a useful tool for businesses aiming to improve their return processes and customer satisfaction.

June 13, 2017

Great app that does exactly what it says it does effectively.

-SoKKs.com

Sokks1
United States
Over 7 years using the app
Edited November 1, 2023

Customer support is great!

Toki Mats
United States
Almost 7 years using the app
June 25, 2023

Yes and thank you for the excellent help.................................................................

Conner Hats
United States
Almost 7 years using the app
January 26, 2021

We have used AfterShip for about 4 years now. We use both the tracking side and the returns side of it. It has grown with our business and made it easy for us to move up in prices. Would recommend.

Boho Beach Hut
United States
Almost 7 years using the app
August 27, 2017

easy to use.I highly recommend it. greatvapp!
Thank you.

Cosme Cat
Japan
Almost 7 years using the app
July 12, 2017

This is a great app, very useful and easy to use

A Fairy Inside
France
Over 6 years using the app
Edited February 10, 2022

Customer service is super helpful. Great tool for creating returns. Hoping to see me customization in the future.

SpotOn
United States
About 6 years using the app
AfterShip replied October 6, 2020

Hello,

We are continuously working to improve the application. We will surely inform you once this feature is introduced.

Regards,
Mukul Saxena

December 5, 2022

Have been using this return app for a few years now. Easy to install and set up your return page & return rules. It saves time by allowing customers to fill in their requests on their own. Things can be automated. They also have some label generation capacities, but I have not been using this option it as this is more US oriented service.

SimpleModerne
Netherlands
Almost 6 years using the app
October 17, 2017

It is a very good app. Love it!

Sop Technologies Inc
United States
Over 5 years using the app
July 13, 2023

Gerat service, sorted a big problem for me. Thanks Moazzam, you were great and walked me through the solution.

Sandy Feet Australia
Australia
Over 5 years using the app