Reviews (2,397)

Overall rating
4.7
Counts per rating level
  • 80% of ratings are 5 stars
  • 11% of ratings are 4 stars
  • 3% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 6% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its seamless Shopify integration, which simplifies order tracking and return management. It is noted for its affordability and comprehensive features, including innovative exchange suggestions that enhance the shopping experience. Exceptional customer support is frequently highlighted, with staff members like Neha, Aditya, and Moazzam praised for their effective problem-solving skills. This app is valued for its reliability and excellent customer service, making it a useful tool for businesses aiming to improve their return processes and customer satisfaction.

October 13, 2020

I just started to use the APP and so far pretty straightforward. Support team is very helpful. Recommend.

Koko Capri
United States
13 days using the app
AfterShip replied October 13, 2020

Thank you for sharing your valuable feedback. Do let us know if you have any suggestions for us.

You can always use the chat option on your Returns center account if you need any assistance.
We are available 24X7.

Kind regards,
Mudit

Edited August 17, 2021

Great customer service. They helped me quickly and efficiently and resolved my issue. Good shipping rates.

Boston Traders
United States
13 days using the app
October 16, 2017

Definitely is a game-changer for my customers and site. This app is easy to use, very intuitive and most importantly, great support available!

Pelvic Pain Solutions
United States
25 days using the app
October 13, 2019

I'm leaving this review to unlock more features. Just started using the app and so far so good.I will update with 5 stars when I know this app works for me! Thank you!

Puppmate
United States
23 days using the app
August 28, 2023

Yogesh was of great help. It is because of the team you have for customer service, we will use this platform.

King Crab Legs Company
United States
12 days using the app
AfterShip replied August 29, 2023

Thank you for your valuable feedback. I am sorry that you had some issues with the application and also I am glad our customer support team helped you with that.

We will definitely work on your feedback, We will do our best to make sure your experience with us is worth a 5-star rating

If you need any help with the app, please do not hesitate to contact us. Our “support team” is available 24/7 to help you.

Regards,
Team Returns Center

Edited November 19, 2019

We use this app - great support - thanks for making returns so easy. I would highly recommend this a

Strand Hatters
Australia
21 days using the app
July 22, 2020

Simple to easy to use but limited in terms of customisation. If you want a simple straight forward return process, this app can be helpful.

qa.nixplay
United States
20 days using the app
AfterShip replied July 23, 2020

Thx for your review! 🤟
Your feedback means a lot to us. Our app supports customizing your branded returns page, email notifications and other return settings that in accordance with your return policy.

Would you mind letting us know the customisation feature you'd like to have? We are always glad to help!

Thank you!

May 19, 2019

Saves me a lot of time and hassle. I would really like it if your app combined the functionality of an Exchange product app as well.

Stylish Outback Clothing
Australia
17 days using the app
December 17, 2017

GOODLOOKING FORWARD TO USE THE RETURN CENETER

Billys2017
India
16 days using the app
April 24, 2020

helped me and my store figure out our returns page, made things a lot easier for us and our team, dont regret it

CollectMe MarketPlace
Canada
16 days using the app