Reviews (2,417)

Overall rating
4.7
Counts per rating level
  • 80% of ratings are 5 stars
  • 11% of ratings are 4 stars
  • 3% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 6% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly praise this app for simplifying the return process, highlighting its user-friendly interface and time-saving automation features. It integrates seamlessly with Shopify and offers robust functionalities, including innovative exchange suggestions. The customer support is frequently commended for its efficiency and proactive approach, such as utilizing video chats for issue resolution. Merchants consider it a transformative tool for managing returns and enhancing order tracking.

October 13, 2020

I just started to use the APP and so far pretty straightforward. Support team is very helpful. Recommend.

Koko Capri
United States
13 days using the app
AfterShip replied October 13, 2020

Thank you for sharing your valuable feedback. Do let us know if you have any suggestions for us.

You can always use the chat option on your Returns center account if you need any assistance.
We are available 24X7.

Kind regards,
Mudit

Edited August 17, 2021

Great customer service. They helped me quickly and efficiently and resolved my issue. Good shipping rates.

Boston Traders
United States
13 days using the app
March 30, 2020

Have been running this app for a couple weeks now. No issues, fairly streamlined. The only suggestion we have is to add an option for customs docs. All of our returns come back to Canada (From the US) and require custom documentation - would be helpful for the app to generate this or at least allow you to upload a second file for customs docs.

Aria Vent
Canada
12 days using the app
AfterShip replied April 5, 2020

Hi there, I'll bring this to our developer's notice.

August 28, 2023

Yogesh was of great help. It is because of the team you have for customer service, we will use this platform.

King Crab Legs Company
United States
12 days using the app
AfterShip replied August 29, 2023

Thank you for your valuable feedback. I am sorry that you had some issues with the application and also I am glad our customer support team helped you with that.

We will definitely work on your feedback, We will do our best to make sure your experience with us is worth a 5-star rating

If you need any help with the app, please do not hesitate to contact us. Our “support team” is available 24/7 to help you.

Regards,
Team Returns Center

January 12, 2018

Aftership is a great tool to use for returns. It is hands off and you hardly have to do any work. With the couple of customers that needed to make returns they were able to follow the simple process of Aftership!

Og Accessories
United States
11 days using the app
December 26, 2019

I loved very good application very interesting functions with this application I will learn more every day I recommend many users to download the application.

treasures shopping
Peru
11 days using the app
Edited March 20, 2020

i like this app , the aftership app is very help me in my work .
the aftership help me to contact with my customer

Karizma store
Saudi Arabia
9 days using the app
June 23, 2020

App is fairly easy to setup. It was a little quirky when adding photos or if you choose to use different photos for your portal. But its not a show stopper

Shop 112
United States
9 days using the app
December 5, 2017

Has helped me streamline shipping in my store https://jahst.me jahst.Me Shop a unique internet shop featuring social justice apparel, cool accessories, hats, and more.

Jahstme Tees
United States
7 days using the app
March 17, 2017

Solid app and extremely easy to use. Once the shipping labels are generated automatically from the customer end this will easily be a 5 star knockout. Can't wait.

Freedomravewear
United States
7 days using the app