Reviews (2,326)

Overall rating
4.7
Counts per rating level
  • 79% of ratings are 5 stars
  • 11% of ratings are 4 stars
  • 3% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 6% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its customizable return settings and potential to enhance customer retention. They praise its intuitive interface, ease of setup, and excellent customer support. The app is recognized for effectively tracking returns and managing customer follow-ups. Merchants also value its affordability, transparent pricing, and advanced features, including a free plan suitable for small businesses.

March 17, 2017

Solid app and extremely easy to use. Once the shipping labels are generated automatically from the customer end this will easily be a 5 star knockout. Can't wait.

Freedomravewear
United States
7 days using the app
June 22, 2022

So far so good. A little confusing to configure, but support is great! They respond to chat inquiries within minutes, and are actually helpful!

Modkat CA
United States
7 days using the app
AfterShip & Automizely replied June 22, 2022

Thank you for your valuable feedback. We are glad to know that you are happy with the customer service support.

We will definitely work on your feedback, We will do our best to make sure your experience with us is worth a 5-star rating

If you need any help with the app, please do not hesitate to contact us. Our “support team” is available 24/7 to help you.

Regards,
Team Returns Center

May 3, 2023

Happy with the app. Some aspects of it are not the most intuitive but customer service is very responsive so easy enough to get it worked out. Would recommend.

Altangle Cycling
United States
6 days using the app
AfterShip & Automizely replied May 3, 2023

Thank you for your valuable feedback. I am sorry that you had some issues with the application and also I am glad our customer support team helped you with that.

We will definitely work on your feedback, We will do our best to make sure your experience with us is worth a 5-star rating

If you need any help with the app, please do not hesitate to contact us. Our “support team” is available 24/7 to help you.

Regards,
Team Returns Center

September 18, 2020

I really like this app it helps my customers by a lot

Fitversal
United States
6 days using the app
April 12, 2017

Wonderful tool to work with, very easy to install and navigate.
Am still working on customizing it and it has not given me any issues so far. And again it is very easy to customize it.
Highly recommended!

7artiststreet
United States
5 days using the app
August 6, 2017

This app is *super* easy to set up, is designed nicely and seems seamless. The thing that would make it 5 stars is if it included the option for exchanges as well as returns, including an exchange form where customers can write why they are returning or exchanging something. I actually don't know if I'll continue to use this if I cant figure out a way to make it a "Returns/Exchanges" center.

This Is Fabled
United States
5 days using the app
August 12, 2021

estoy en fase de prueba y todo bien, tendré que ver que ocurre después de los 7 días y si no surgen sorpresas

Pantai Shop
Spain
4 days using the app
AfterShip & Automizely replied August 12, 2021

Gracias por tus comentarios.

Me alegra saber que está explorando nuestra aplicación y estoy seguro de que la encontrará útil. Es nuestro esfuerzo constante el deleitar a nuestros usuarios. En caso de que necesite ayuda mientras usa la aplicación, no dude en contactarnos.

Estamos disponibles las 24 horas del día, los 7 días de la semana. Siempre puede contactarnos a través de la opción de chat en vivo disponible en su cuenta o enviarnos un correo electrónico a support@returnscenter.com

Haremos todo lo posible para asegurarnos de que su experiencia con nosotros valga una calificación de 5 estrellas.

Saludos,
Neelima Aggarwal
Centro de devoluciones

May 24, 2020

I think this is an interesting enough system. I need more practice to use this program. in the third tab where it is indicated (return by yourself) I had problems with confirmation

Be Mine
Georgia
3 days using the app
February 25, 2023

It work very well for my needs, easy to setup. Makes it very easy for the customers to return there products.

Zaboda
Denmark
3 days using the app
AfterShip & Automizely replied February 25, 2023

We appreciate you taking the time and sharing your valuable feedback.

We are glad to know that you are happy with the support provided by the customer service support team. Your feedback helps us make the app experience even more seamless, user friendly as per the requirements of the users.

If you need any assistance with the app, please feel free to contact us via the live chat option available on your account or email us at support@returnscenter.com.

We will try our best to ensure that your experience with us becomes worth a 5-star rating.

Regards,
AfterShip Returns Team

December 30, 2021

The app is working out good so far and the support is great. However, if they would allow more style customization, that would be great.

Lauma Lingerie
Latvia
3 days using the app
AfterShip & Automizely replied December 30, 2021

Thank you for your valuable feedback. We are glad to know that you are happy with the customer service support and the app is working as per your expectations.

I can see that you would like to have more customization options in the app. We are open to suggestions. It is always nice to understand the requirement of our users so that we can meet their expectations and deliver an engaging experience.

If you need any help with the app, please do not hesitate to contact us. Our “support team” is available 24/7 to help you. You can always contact us through the live chat option available on your account or email us at:

support@returnscenter.com

We will do our best to make sure your experience with us is worth a 5-star rating

Regards,
Rupam
Team Returns Center