Reviews (2,397)

Overall rating
4.7
Counts per rating level
  • 80% of ratings are 5 stars
  • 11% of ratings are 4 stars
  • 3% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 6% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its seamless Shopify integration, which simplifies order tracking and return management. It is noted for its affordability and comprehensive features, including innovative exchange suggestions that enhance the shopping experience. Exceptional customer support is frequently highlighted, with staff members like Neha, Aditya, and Moazzam praised for their effective problem-solving skills. This app is valued for its reliability and excellent customer service, making it a useful tool for businesses aiming to improve their return processes and customer satisfaction.

August 12, 2021

estoy en fase de prueba y todo bien, tendré que ver que ocurre después de los 7 días y si no surgen sorpresas

Pantai Shop
Spain
4 days using the app
AfterShip replied August 12, 2021

Gracias por tus comentarios.

Me alegra saber que está explorando nuestra aplicación y estoy seguro de que la encontrará útil. Es nuestro esfuerzo constante el deleitar a nuestros usuarios. En caso de que necesite ayuda mientras usa la aplicación, no dude en contactarnos.

Estamos disponibles las 24 horas del día, los 7 días de la semana. Siempre puede contactarnos a través de la opción de chat en vivo disponible en su cuenta o enviarnos un correo electrónico a support@returnscenter.com

Haremos todo lo posible para asegurarnos de que su experiencia con nosotros valga una calificación de 5 estrellas.

Saludos,
Neelima Aggarwal
Centro de devoluciones

May 24, 2020

I think this is an interesting enough system. I need more practice to use this program. in the third tab where it is indicated (return by yourself) I had problems with confirmation

Be Mine
Georgia
3 days using the app
February 25, 2023

It work very well for my needs, easy to setup. Makes it very easy for the customers to return there products.

Zaboda
Denmark
3 days using the app
AfterShip replied February 25, 2023

We appreciate you taking the time and sharing your valuable feedback.

We are glad to know that you are happy with the support provided by the customer service support team. Your feedback helps us make the app experience even more seamless, user friendly as per the requirements of the users.

If you need any assistance with the app, please feel free to contact us via the live chat option available on your account or email us at support@returnscenter.com.

We will try our best to ensure that your experience with us becomes worth a 5-star rating.

Regards,
AfterShip Returns Team

April 27, 2021

Still setting up but good so far.......................................................................

JORRYN HAIR
United Kingdom
3 days using the app
AfterShip replied April 27, 2021

I apologies for the inconvenience.
Please let us know if you have any suggestions for us. We are really eager to know how we can make your experience better.

Regards,
Returns Center Team

Edited July 5, 2020

The app has a very easy setup, I had issues with the logo sizing but otherwise, everything was great.

JET NOIRE
United States
2 days using the app
Edited April 26, 2020

App was easy to use but would be better if I could add the find order section to my own web page like the tracking button.

Kompworld
United Kingdom
1 day using the app
September 8, 2020

This app has made the returns process SO much easier. What appealed to me is the easy setup process.

SAINT SOMEBODY
Australia
About 21 hours using the app
AfterShip replied September 9, 2020

Hi there,

Thanks for your kind words. I was wondering if I can be of any help to make your experience 5-star with our app. I have also dropped you a personal mail, please take a look and feel free to share with me your feedback.

Best,
Shahbaz

July 16, 2020

Looks good. I am a new user. I am still trying to figure out how it works. Some options like customize the returns are useful.

Fashionable Originals
United States
About 18 hours using the app
March 29, 2022

L'application est parfaite, il manque toutefois la gestion des complète des traductions et plus de choix d'intégration de transporteurs pour la génération d'étiquettes

carsandme.com
France
About 16 hours using the app
AfterShip replied April 13, 2022

Thanks for your kind words and suggestions.

We have forwarded your suggestion to the concerned team and very soon you will notice enhanced features.

If you need any help with the app, please do not hesitate to contact us. Our “support team” is available 24/7 to help you. You can always contact us through the live chat option available on your account or email us at: support@returnscenter.com

We will do our best to make sure your experience with us is worth a 5-star rating

Regards,
Riyaz
Team Returns Center

January 29, 2023

The app is good it's efficient and saves time because it provides a ton of services so I don't have to use a lot of apps. The service is good. I just think it's faster during the day. I always do work late at night and early morning so it's a bit slow but not horrible.

PleasantlyPlumpFashions
United States
About 12 hours using the app
AfterShip replied January 29, 2023

We appreciate you taking the time and sharing your valuable feedback.
We are glad to know that you are happy with the support provided by the customer service support team. Your feedback helps us make the app experience even more seamless, user friendly as per the requirements of the users.
Would you be able to contact us via live chat or email (support@returnscenter.com) and share more details on your issue so we can get our developers to have this resolved as soon as possible?
If you need any other assistance with the app, please feel free to contact us via the live chat option available on your account or email us at support@returnscenter.com.
We will try our best to ensure that your experience with us becomes worth a 5-star rating.
Regards,
AfterShip Returns Team