AfterShip Returns & Exchanges , 2,273 reviews
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for its robust features, affordability, and seamless integration. It's praised for its intuitive interface, easy setup, and smooth onboarding. The app is particularly beneficial for tracking returns and providing a professional return experience. Even the free version offers a range of features. The customer service team is commended for their prompt responses and efficiency. A demo is also available to help merchants understand its functionality.
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TRASH TRASH TRASH BE WARNED!
So complex app. Miss leading support pages and caused so many bugs before and after I tried to use on 2 different stores
Hi,
Apologies for the inconvenience caused.
Give us a last opportunity to get all your issues resolved and make you a happy customer!
One of the experts will reach you in order to assist with your queries.
Kind regards,
Sumit
VIOLATES YOUR AND YOUR CUSTOMER'S PRIVACY LAWS. BEWARE - If you are using this app you are breaking US and EU laws. This app stores all you customers email data, as confirmed by their service rep (I dont know what other details). To verify this claim, you will see that even if you change the email associated with the order, the App will use the old email id from "their database" to verify the return. This is scary, shocking and should not be allowed by Shopify.
Thank you for your Feedback.
It is unfortunate to know that you didn't have the best experience using our app regarding create a return request after updated an email. For that we've shared the steps so that you can update the contact information in Shopify and it will be updated on Returns Center as well automatically .
Also, I would like to inform you that we are really concerned about security & privacy of our merchants and their customers. All data are stored on the cloud through Amazon Web Services and Google Cloud Platform only for few days.
We really work hard to make our app user-friendly and provide a great support experience. We are also waiting for your revert on an email for a quick fix of this issue.
Regards,
Team Returns Center
This app is indeed easy to use but to suddenly block us from using the app and with the reason that we didn't pay for the user seat is nonsensical and completely unethical. You can't just decide to block app subscribers and change the pricing plan as and when you like. It is unfair, like forcing people to pay against their will. Please please reconsider before installing the app and then getting trapped in it.
Dear AfterShip Returns Center user,
We are sorry for the inconvenience caused.
Our system has recently introduced multi-membership that allows you to run your store by inviting members to your organization. Each member can log in with their own account. If you try to log in with different email addresses, our system may reckon that there are from different new member to your organization. And this might be where your disruption come from.
Our system charge subscription fee for additional members in an organization. While you can choose a plan for multi-seats that is suitable for your business. If you don’t need multi seats, you can always log in to the system with ONE email. But please be aware that only one single login is allowed at the same time.
Please check your organization's member settings at "https://organization.automizely.com/members".
We will try our best to improve our app. Thank you again for your feedback.
They used to be so good but now they changed around there whole system and its no longer in the shopify app portal. it really suxx! I would pay for the old version!
I need to delete and find something new!
Thanks,
Modspotter
ATTENTION when using for international returns! After one month of using the app, international returns couldn't be processed anymore because the HS Code wasn't fetched correctly and provided to the carrier. Unfortunately, this makes the app useless for international returns since the only solution offered was to completely manual insert every return label information for each return - makes the app completely useless for this matter. Unfortunately, the customer support is not giving any update for 2 months, just saying they are working on it - same answers over and over. When asking for more specific information or an ETA the answer is "No ETA has been shared". Very unhelpful, especially if you are paying for the service.
Hello,
Apologies for the inconvenience caused.
We understand your concern and it is a known issue on which our developers are currently working to resolve it on priority. We will let you know once the issue is resolved by our developers.
Best Regards,
Sumit
sadly this app crashes continually informing us to connect the store even while it's already connected. Can't get any assistance through customer service. This is horrible
Apologies for such an experience.
Would you be able to join us on a call?
Please reply to the email, we've sent to your email address.
This app is okay, but the support could be much better. Before installing I asked about offering stored credit. Once I completely implemented this in my business, I am not told that store credit as a return option is only available for Shopify Plus members. That plus the outsourced support and D+ in security made me quickly uninstall the app.
Please accept my sincere apology for the experience you had. However, this is not the experience we want to provide to our users.
Refund to store credit is available with Shopify Plus users only as of now.
Regards,
Returns Center Team
The app will not accept the user's phone number as an identifier. It insist's on user email, but too many of my users are checking out without using an email. This causes frustrated users, who email or call me, which frustrates me. It also wastes my time, instead of saving me time.
Hi,
Thanks for your valuable feedback.
We have already forwarded your suggestion to the concerned team.
Do let us know if you have more suggestions you can always reach out to us via the chat option available on your account or email us at support@aftership.com. We are available 24 X 7.
Kind regards,
Brishketu
I have no idea why this app had 844 reviews, i can only say something is really fishy.
There is no way an app this weak to get this amount of reviews. They work with votes to implement a basic idea, however some votes only have 2 votes and they added them lol...
We have spent over 16 hours of work just to get going and finally the thing that made us uninstall this app is the basic features that arent there and that our customers cannot respond to the automated emails. there is no way this app has 1000 customers so i dont understand how they got this amount of reviews. im thinking more like 12 people are using this app.
Customer service is super slow and unresponsive.
I truly believe someone in the market will come up with a really good return management system,
UPDATE: well now they won't let us access the app and want to charge us a per user a cost of $10/month. Will be trying to find another app that the developers are not thieves.
The app performs very well and is easy to use. We would like to be able to set a different email address to send RMA requests to as that's a separate department that needs to handle them instead of the store owner. Also, if we could add notes or other details to the request/response before it's sent that would be welcome too.