Reviews (2,394)

Overall rating
4.7
Counts per rating level
  • 80% of ratings are 5 stars
  • 11% of ratings are 4 stars
  • 3% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 6% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its seamless Shopify integration, which simplifies order tracking and return management. It is noted for its affordability and comprehensive features, including innovative exchange suggestions that enhance the shopping experience. Exceptional customer support is frequently highlighted, with staff members like Neha, Aditya, and Moazzam praised for their effective problem-solving skills. This app is valued for its reliability and excellent customer service, making it a useful tool for businesses aiming to improve their return processes and customer satisfaction.

April 15, 2020

Very easy to use and makes the best impression of the ones we tested. Happy so far. Would be very helpful to have Swedish language added.

Dietz.se
Sweden
Over 3 years using the app
September 12, 2020

Looks like a great App - Only accepts low image resolution on the assets page - But generally does what it says.

ShopZips.co.uk
United Kingdom
Over 3 years using the app
AfterShip replied September 13, 2020

Hi there,

Thanks for your kind words. I was wondering if I can be of any help to make your experience 5-star with our app. I have also dropped you a personal mail, please take a look and feel free to share with me your feedback.

Best,
Shahbaz

February 10, 2021

There have been some frustrating issues going on with billing, however Aftership has been very helpful with our account issues. They set up a google meet just to let me share my screen. I have not had any other app take the time to do that for us. We have used them for a year, and hope to use them for more years to come.

Zèra Jewels
United States
About 3 years using the app
April 14, 2021

Good not great but cheap compared to Returnly and Loop Returns. Recommended if you don't have a lot of returns to deal with and don't want to spend hundreds for app of the kind.

XSuit
United States
About 3 years using the app
AfterShip replied April 15, 2021

Thank you for your kind words.

Please let us know if you have any suggestions for us. We are really eager to know how we can make your experience a 5 star one.

Returns Center Team

Edited July 23, 2020

The app was very difficult to set up and configure to a usable level. I do like having a built-in return option for my customers, but this is mostly a manual process once the shopper requests the return and you approve it.

Update - the developer was helpful in getting the configuration as close as possible to how we wanted it to work. There is still some manual actions that you have to take as the product is returned, refunded, etc. I wish those things were automated - especially if we use their Tracking App in conjuction with the Return App. Keeping my fingers crossed they are working on that as it would automate the process.

Active Lifestyle Store
United States
About 3 years using the app
Edited October 2, 2023

Neha and Ayushi were both very helpful in assisting me with a shipping question I had. They both were very patient and understanding while trying to explain to me. Much appreciated!

Janela Bay
United States
About 3 years using the app
September 7, 2021

So far so good, only thing that there are no different themes available rather than only one where it is very difficult to add company's logo as per dimensions requests. Customer service is perfect!

Your Home Accessories
United Kingdom
Almost 3 years using the app
AfterShip replied September 7, 2021

Thanks for your valuable feedback. We are pleased to know that we were able to meet your expectations.

Thank you for your valuable recommendation. We've registered your request in our feature sheet so that we will work on that for you.

If you need any assistance with the app, please feel free to contact us. Our Support Team is available 24/7 to assist you.

You can always contact us via the live chat option available on your account or email us at support@returnscenter.com

We will try our best to ensure that your experience with us becomes worth a 5-star rating.

Regards,
Team Returns Center

September 27, 2021

I have not yet used the app, but the customer service is quick and efficient! Thank you for your help Nitish.

www.zofye.com
Switzerland
Almost 3 years using the app
AfterShip replied September 27, 2021

Thanks for your valuable feedback about the customer service. We are pleased to know that Nitish was able to assist you.

It is always nice to understand the requirements of our users so that we can meet their expectations and deliver an engaging experience.

Once you start using the app, then you can come up with feedback or suggestions about the app. If you need any assistance with the app, please feel free to contact us. Our Support Team is available 24/7 to assist you.

You can always contact us via the live chat option available on your account or email us at support@returnscenter.com

We will try our best to ensure that your experience with us becomes worth a 5-star rating.

Regards,
Rupam Sarma Tamuli
Team Returns Center

October 15, 2020

I am enjoying using this app so far. It's very simple to get started and does what it says. Love it!

MILLI LONDON
United Kingdom
Over 2 years using the app
AfterShip replied October 15, 2020

Thank you for sharing your valuable feedback. Do let us know if you have any suggestions for us.

You can always use the chat option on your Returns center account if you need any assistance.
We are available 24X7.

Kind regards,
Sumit

December 30, 2021

The app is working out good so far and the support is great. However, if they would allow more style customization, that would be great.

Lauma Lingerie
Latvia
Over 2 years using the app
AfterShip replied December 30, 2021

Thank you for your valuable feedback. We are glad to know that you are happy with the customer service support and the app is working as per your expectations.

I can see that you would like to have more customization options in the app. We are open to suggestions. It is always nice to understand the requirement of our users so that we can meet their expectations and deliver an engaging experience.

If you need any help with the app, please do not hesitate to contact us. Our “support team” is available 24/7 to help you. You can always contact us through the live chat option available on your account or email us at:

support@returnscenter.com

We will do our best to make sure your experience with us is worth a 5-star rating

Regards,
Rupam
Team Returns Center