Reviews (2,396)

Overall rating
4.7
Counts per rating level
  • 80% of ratings are 5 stars
  • 11% of ratings are 4 stars
  • 3% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 6% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its seamless Shopify integration, which simplifies order tracking and return management. It is noted for its affordability and comprehensive features, including innovative exchange suggestions that enhance the shopping experience. Exceptional customer support is frequently highlighted, with staff members like Neha, Aditya, and Moazzam praised for their effective problem-solving skills. This app is valued for its reliability and excellent customer service, making it a useful tool for businesses aiming to improve their return processes and customer satisfaction.

September 28, 2020

I used this app to create an RMA process for my shop. It was pretty easy to set up, especially with image size requirements listed on the set up page. One feature that was missing is the ability to preview the customized return page without submitting a test return. Also, for plans with limited returns, it would be good to be able to have test returns not count against the monthly total, not an issue for me at this moment since it is nearly the end of the month, but could cause issues for another shop.

Carvers Ridge
United States
Almost 4 years using the app
Edited October 26, 2022

After going back and forth with customer support they have agreed to push my case with the developers about an issue with their mobile version of the returns system. There was an issue where on some mobile devices and the latest IOS safari browsers the "Next" button was not appearing and or disappearing leaving our customers unable to make a return. This meant our time was spent completing returns for our customers. At first they were unable to help even after I proved there was an issue by providing video proof of the problem. Now they have agreed to show the developers and to do something about it. I'm bumping them up to 4 stars as they ultimately decided to do something about the issue and the system is actually pretty good. I'm leaving a star off as its a pain in the A** to get them to actually help you.

American Blues
United States
Over 3 years using the app
AfterShip replied October 20, 2022

First, please accept our apology for the experience you had.

It is unfortunate to know that you didn't have the best experience using our app and facing an issue with the return button via mobile. However, this is not the experience we want to provide to our users.

We work really hard to make our app user-friendly and provide a great support experience. One of our support advisors will contact you via email in order to understand your concern.

I regret the inconvenience caused to you.

Regards,
Team Returns Center

April 15, 2020

Very easy to use and makes the best impression of the ones we tested. Happy so far. Would be very helpful to have Swedish language added.

Dietz.se
Sweden
Over 3 years using the app
September 12, 2020

Looks like a great App - Only accepts low image resolution on the assets page - But generally does what it says.

ShopZips.co.uk
United Kingdom
Over 3 years using the app
AfterShip replied September 13, 2020

Hi there,

Thanks for your kind words. I was wondering if I can be of any help to make your experience 5-star with our app. I have also dropped you a personal mail, please take a look and feel free to share with me your feedback.

Best,
Shahbaz

February 10, 2021

There have been some frustrating issues going on with billing, however Aftership has been very helpful with our account issues. They set up a google meet just to let me share my screen. I have not had any other app take the time to do that for us. We have used them for a year, and hope to use them for more years to come.

Zèra Jewels
United States
About 3 years using the app
April 14, 2021

Good not great but cheap compared to Returnly and Loop Returns. Recommended if you don't have a lot of returns to deal with and don't want to spend hundreds for app of the kind.

XSuit
United States
About 3 years using the app
AfterShip replied April 15, 2021

Thank you for your kind words.

Please let us know if you have any suggestions for us. We are really eager to know how we can make your experience a 5 star one.

Returns Center Team

Edited July 23, 2020

The app was very difficult to set up and configure to a usable level. I do like having a built-in return option for my customers, but this is mostly a manual process once the shopper requests the return and you approve it.

Update - the developer was helpful in getting the configuration as close as possible to how we wanted it to work. There is still some manual actions that you have to take as the product is returned, refunded, etc. I wish those things were automated - especially if we use their Tracking App in conjuction with the Return App. Keeping my fingers crossed they are working on that as it would automate the process.

Active Lifestyle Store
United States
About 3 years using the app
Edited October 2, 2023

Neha and Ayushi were both very helpful in assisting me with a shipping question I had. They both were very patient and understanding while trying to explain to me. Much appreciated!

Janela Bay
United States
About 3 years using the app
September 7, 2021

So far so good, only thing that there are no different themes available rather than only one where it is very difficult to add company's logo as per dimensions requests. Customer service is perfect!

Your Home Accessories
United Kingdom
Almost 3 years using the app
AfterShip replied September 7, 2021

Thanks for your valuable feedback. We are pleased to know that we were able to meet your expectations.

Thank you for your valuable recommendation. We've registered your request in our feature sheet so that we will work on that for you.

If you need any assistance with the app, please feel free to contact us. Our Support Team is available 24/7 to assist you.

You can always contact us via the live chat option available on your account or email us at support@returnscenter.com

We will try our best to ensure that your experience with us becomes worth a 5-star rating.

Regards,
Team Returns Center

September 27, 2021

I have not yet used the app, but the customer service is quick and efficient! Thank you for your help Nitish.

www.zofye.com
Switzerland
Almost 3 years using the app
AfterShip replied September 27, 2021

Thanks for your valuable feedback about the customer service. We are pleased to know that Nitish was able to assist you.

It is always nice to understand the requirements of our users so that we can meet their expectations and deliver an engaging experience.

Once you start using the app, then you can come up with feedback or suggestions about the app. If you need any assistance with the app, please feel free to contact us. Our Support Team is available 24/7 to assist you.

You can always contact us via the live chat option available on your account or email us at support@returnscenter.com

We will try our best to ensure that your experience with us becomes worth a 5-star rating.

Regards,
Rupam Sarma Tamuli
Team Returns Center