AfterShip Returns , 2,256 reviews

Overall rating
4.7
Counts per rating level
  • 79% of ratings are 5 stars
  • 11% of ratings are 4 stars
  • 3% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 6% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its customizable return options and seamless Shopify integration. It's praised for simplifying shipment management and offering a professional customer experience. Despite requiring some setup time, many recommend it for streamlining the return process. The customer service team is also highly commended for their exceptional support.

January 26, 2024

The assistance Priyansh provided was fast and efficient. My issue was resolved within seconds.

All About Vibe
United States
Over 2 years using the app
January 29, 2024

The chat line is very helpful, quick and attentive.

kim crocker designs
United States
Over 3 years using the app
March 4, 2024

Great support and app does what it says it does!

MOUNTAIN
Germany
About 1 year using the app
January 17, 2024

Harvinder and Moazzan were great! I was having trouble purchasing a plan but they setup a quick google meeting and walked me through applying the coupon code properly. At the same time, a customer was having troubles creating a return label from the portal and they again quickly helped me fix a misconfiguration with my carrier label settings! Thanks guys really appreciate the awesome support!

PRISM Lifestyle Co.
Canada
7 days using the app
April 4, 2024

Help resolved shipping notification issue via google meet. highly recommended.

RuffledThread
United States
About 2 years using the app
April 9, 2024

Neha was a great help! Customer service is top notch.

Good Good Golf
United States
About 1 year using the app
April 8, 2024

Neha was the best customer service experience & help I have ever received! A+++

SENIQ
United States
18 days using the app
March 15, 2024

awesome co. to work with very helpful answered all questions and willing to help anytime.

The Hearts Corner , LLC
United States
2 months using the app
March 2, 2024

Awesome app!! The integration with shopify platform went smooth, without any problems.

The app provide a lot of features for free. Definitely recommended.

And the support it's great! Nalinee the best!!

Solare Casa Shop
Italy
1 day using the app
February 10, 2024

Easy to setup and great for customers to easily navigate and arrange returns. Customer support is quick to respond and get service done as requested.

Hill College
Australia
8 days using the app