Reviews (2,413)

Overall rating
4.7
Counts per rating level
  • 80% of ratings are 5 stars
  • 11% of ratings are 4 stars
  • 3% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 6% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its streamlined return process, enhancing efficiency and customer satisfaction. Its user-friendly interface and automation features simplify order tracking and returns management. The seamless integration with Shopify and a robust feature set, even on the free plan, are highly valued. Merchants also commend the responsive and effective customer service, which helps promptly resolve issues.

December 23, 2021

Very fast customer service, my issue was answered and resolved jn a timely and efficient manner. Your plans are extremely affordable aswell!

LiFt-100
United Kingdom
Over 2 years using the app
January 29, 2022

great help and fast response with help! Very happy to work with this company and looking forward to it.

Esohe The Label
United States
Over 2 years using the app
May 5, 2021

Nice app makes it so easy to handle returns. I would really love to see a feature to communicate with customer before approving the return and also an option to make adding the images mandatory on returns page.

rbeey
United States
Over 2 years using the app
February 28, 2022

App works great , and if you need help on the chat , they were fast and had answer right away ! i would highly recommend !

profile-nyc
United States
Over 2 years using the app
February 9, 2021

I like it a lot getting everything worked out right now. ant wait to get started. I needed something to help my dropshipping company

Oozaru Clothing
United States
Over 2 years using the app
Edited October 14, 2022

Helped me a lot to help our customers with their returns, and the support within the app is quick and friendly. Thanks.

SKATEWIZ
Germany
Over 2 years using the app
February 5, 2022

Needed help with some custom features. Got on the live support and they helped me immediately. 10 out of 10. Thank you.

Primal Power
United States
Over 2 years using the app
Edited March 13, 2017

I think the AfterShip returns centre is a breakthrough for our store returns process. Finally a system that can take care of what was otherwise something that required a lot of our time and attention with talking the customer through the returns process and following up. We can now relax and have returns taken care of. I just wish that there was a way to integrate it with our Etsy store too! :)

Redressedco
United Kingdom
Over 2 years using the app
June 14, 2021

The return app has been an amazing tool for our company. Previously, we had to manually do returns and send emails which was a time consuming process that made it harder on ourselves and customers alike. Now with the help of this app, everything is streamlined making us more efficient while providing better customer service!

Scout and Poppy
United States
Over 2 years using the app
April 14, 2023

Lovish is very helpful!

Shroom Beach
United States
Over 2 years using the app