Reviews (2,397)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for its seamless Shopify integration, which simplifies order tracking and return management. It is noted for its affordability and comprehensive features, including innovative exchange suggestions that enhance the shopping experience. Exceptional customer support is frequently highlighted, with staff members like Neha, Aditya, and Moazzam praised for their effective problem-solving skills. This app is valued for its reliability and excellent customer service, making it a useful tool for businesses aiming to improve their return processes and customer satisfaction.
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I guess this review is about the app > not about my specific interaction with my customer service rep Ayush (who was great). I think the app is probably a 4/5 >>> service from Ayush was 5/5
There are some items that aren't as intuitive and linearly organized in dropdown menus/actionable items from the main dashboard, but overall a solid app for an e-commerce brand.
When the app works it's fantastic; when it doesn't work it is difficult to get consistent help on the chat app. I find that you get passed through a couple of different chat operators through out the course of a conversation, personally I find I spend more time re-explaining my problem to all the reps then actually getting an end result.
Today I actually got a video call with someone and they resolved my problem in less than 30 seconds. That was FANTASTIC customer service!
Powerful and Amazing app, provides most of the features that we clients need. Amazing customer service with fast response. To, Ayushi, Anmol and Moazzam. Thank you so much. Highly recommended app.
AfterShip has really freed up a lot of time for our warehouse team no longer having to do so much work with returns and exchanges. On top of that we have a great idea of why certain items are getting returned so we can correct any problems.
Awesome Support. Very impressed with the support executive. I would recommend to others as well. Awesome job Team
Needed to change sender email and verification. Customer service was fast and very helpful with every question I had.
Excellent customer service Team. Fast & Efficient. Great for my customers to. Easy Process for returns
I installed the returns center app today and had an amazing service right away to set up the app and be ready to use it.
Moazzam gave us great customer service & jumped on a call as soon as I needed help! Definitely recommend this app.
amazing app. does exactly what it says on the tin. Top class. All queries were answered immediately and the staff were very helpful when I needed certain aspects editing.