Reviews (2,397)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for its seamless Shopify integration, which simplifies order tracking and return management. It is noted for its affordability and comprehensive features, including innovative exchange suggestions that enhance the shopping experience. Exceptional customer support is frequently highlighted, with staff members like Neha, Aditya, and Moazzam praised for their effective problem-solving skills. This app is valued for its reliability and excellent customer service, making it a useful tool for businesses aiming to improve their return processes and customer satisfaction.
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Easy to use and customise. I've tried several return portals and I really recommend this one. Any problem or question is solved within minutes by the customer service team.
The customer service is excellent, and the website is extremely easy to navigate. I would definitely recommend.
A great way to automate our customer return process. Reassuring, clear, and simple for the customer. Easy for us to manage once set-up, and visibility of Return Status of any order is at your fingertips.
Set-up can be a bit fiddly, but the C/S Team are on hand to help and quickly get you up and running.
Sanjeet from Return Center is great. I was asking him to check for us for the "Update App" pop up message. He checked for us quickly and reconfirm with the auto-restock for our shop. Helpful and Attentive. Thank you.
A bit of a learning curve, but great customer service. Very helpful functionality for a solopreneur.
Awesome job answering all of my questions. The service that was provide was amazing. I appreciate you.
Thank you.
So far I am liking the app. The customer service has been excellent, which is always very important, especially when you are learning how to navigate the app. Nitish was very helpful, even screen sharing with me to show me how to do something. :) Thank you Nitish for your help
I guess this review is about the app > not about my specific interaction with my customer service rep Ayush (who was great). I think the app is probably a 4/5 >>> service from Ayush was 5/5
There are some items that aren't as intuitive and linearly organized in dropdown menus/actionable items from the main dashboard, but overall a solid app for an e-commerce brand.
When the app works it's fantastic; when it doesn't work it is difficult to get consistent help on the chat app. I find that you get passed through a couple of different chat operators through out the course of a conversation, personally I find I spend more time re-explaining my problem to all the reps then actually getting an end result.
Today I actually got a video call with someone and they resolved my problem in less than 30 seconds. That was FANTASTIC customer service!
Powerful and Amazing app, provides most of the features that we clients need. Amazing customer service with fast response. To, Ayushi, Anmol and Moazzam. Thank you so much. Highly recommended app.