Reviews (2,397)

Overall rating
4.7
Counts per rating level
  • 80% of ratings are 5 stars
  • 11% of ratings are 4 stars
  • 3% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 6% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its seamless Shopify integration, which simplifies order tracking and return management. It is noted for its affordability and comprehensive features, including innovative exchange suggestions that enhance the shopping experience. Exceptional customer support is frequently highlighted, with staff members like Neha, Aditya, and Moazzam praised for their effective problem-solving skills. This app is valued for its reliability and excellent customer service, making it a useful tool for businesses aiming to improve their return processes and customer satisfaction.

April 14, 2023

Lovish is very helpful!

Shroom Beach
United States
Over 2 years using the app
Edited October 24, 2017

After ship is extremely easy to set up and very user friendly. I did not receive any returns yet using the app so I can only comment on the setup. My merchandise is that good!

Modest Necessities
United States
Over 2 years using the app
November 9, 2021

Very good software, great communication, solve the problem in the first time. Very recommended. Hope to keep updating the software to make it more convenient for us to use...

Lyric's Jewelry
Germany
Over 2 years using the app
Edited March 22, 2022

I've only just started using this app, but I can already tell that it's going to make my life much easier. I spend an inordinate amount of time processing returns, and I can't wait to make use of this service to cut that time down to zero. Sometimes support is not as helpful as I'd like, but Anmol was awesome! Very fast and incisive.

Soulmate88
United States
Over 2 years using the app
April 4, 2023

Aftership has been a real-time saver. We have been using this app for a while. Customer support is awesome. They always make sure to help us with any issues (if any) we encounter. I highly recommend this app to anyone looking for a dependable app to help them with their returns process and help them save time.

Sutra Beauty
United States
Over 2 years using the app
Edited November 12, 2021

Such a great app to handle returns. No issues yet and a top-notch app thus far. Highly recommend it to any store owner. Support has been fantastic! They even helped with some recent issues with my custom returns page.

Pakapalooza
United States
Over 2 years using the app
February 8, 2022

Sanjeev was very helpful and helped us with any questions we had and helped set up our return options

Tamara Malas
United States
Over 2 years using the app
Edited December 6, 2023

Aftership customer service is improving greatly. I had an issue today and needed assistance. Immediately, a video chat was set up and Neha walked me through my issue. LOVE THIS!

Troll Co.
Canada
Over 2 years using the app
Edited May 25, 2023

Agent was very helpful in assisting with the concern. He even offered to do the process that I was inquiring about. Thank you!

Naked Wolfe UK
Hong Kong SAR
Over 2 years using the app
Edited November 17, 2023

Excellent, handles all my return needs without issue! Very customizable and has all the features I need. Customer support is also excellent.

EJRecyclery - Cycling New & Used
United States
Over 2 years using the app