Reviews (2,415)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly praise this app for simplifying the return process, highlighting its user-friendly interface and time-saving automation features. It integrates seamlessly with Shopify and offers robust functionalities, including innovative exchange suggestions. The customer support is frequently commended for its efficiency and proactive approach, such as utilizing video chats for issue resolution. Merchants consider it a transformative tool for managing returns and enhancing order tracking.
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This app is okay, but the support could be much better. Before installing I asked about offering stored credit. Once I completely implemented this in my business, I am not told that store credit as a return option is only available for Shopify Plus members. That plus the outsourced support and D+ in security made me quickly uninstall the app.
Please accept my sincere apology for the experience you had. However, this is not the experience we want to provide to our users.
Refund to store credit is available with Shopify Plus users only as of now.
Regards,
Returns Center Team
The app will not accept the user's phone number as an identifier. It insist's on user email, but too many of my users are checking out without using an email. This causes frustrated users, who email or call me, which frustrates me. It also wastes my time, instead of saving me time.
Hi,
Thanks for your valuable feedback.
We have already forwarded your suggestion to the concerned team.
Do let us know if you have more suggestions you can always reach out to us via the chat option available on your account or email us at support@aftership.com. We are available 24 X 7.
Kind regards,
Brishketu
I have no idea why this app had 844 reviews, i can only say something is really fishy.
There is no way an app this weak to get this amount of reviews. They work with votes to implement a basic idea, however some votes only have 2 votes and they added them lol...
We have spent over 16 hours of work just to get going and finally the thing that made us uninstall this app is the basic features that arent there and that our customers cannot respond to the automated emails. there is no way this app has 1000 customers so i dont understand how they got this amount of reviews. im thinking more like 12 people are using this app.
Customer service is super slow and unresponsive.
I truly believe someone in the market will come up with a really good return management system,
UPDATE: well now they won't let us access the app and want to charge us a per user a cost of $10/month. Will be trying to find another app that the developers are not thieves.
The app performs very well and is easy to use. We would like to be able to set a different email address to send RMA requests to as that's a separate department that needs to handle them instead of the store owner. Also, if we could add notes or other details to the request/response before it's sent that would be welcome too.
Terrible support.
They gave me wrong instructions to move from the public app to the private app. My services were down and they weren't able to help me!
We are grateful that you took the time out to leave us a review. Your feedback helps us to improve service for everyone
I have never regretted installing an app more than Aftership Returns. I tried to save some money by not going with Loop and it has been a huge mistake. The amount of time I've spent managing this buggy platform has been much more than the money saved. The exchange for other items feature is not working at all! it's charging customers full price for the exchange order instead of applying the value of the return to their new order. I am now in customer support hell and will likely lose these repeat customers.
Thank you for sharing your feedback with us.
We sincerely apologize for the experience you had. This is not the kind of experience we aim to provide to our users.
We understand that you are not satisfied with the exchange feature of our app, which has negatively impacted your experience. We value you as a customer, and it is disheartening to learn that we have not met your expectations.
As a response, we are assigning dedicated support to your AfterShip Returns account. Please check your inbox, as you will be contacted via email shortly.
Please trust that we work very hard to make our app user-friendly and to provide a great support experience.
Regards,
Team AfterShip
I have tried for a few weeks now to get the returns to work and many employees say they will help and don’t actually help. I’ve used this app for a year and unfortunately I will no longer use them for the horrible customer service and not being able to help and provide aSolution.
App preforms well, most of the time however this is no link to reach customer service. No chat bot. Their billing and upgrade billing is confusing.. again no one to help. I am searching for another app to switch to just dont want to deal with the headache of switching.
i used to love this app but now im soo disappointed with the new update/price :(
It's very basic and is pulling using the wrong address for returns. Not too sure if I am going to keep this or not.