AfterShip Returns & Exchanges , 2,275 reviews
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for its robust features, affordability, and seamless integration. It's praised for its intuitive interface, easy setup, and smooth onboarding. The app is particularly beneficial for tracking returns and providing a professional return experience. Even the free version offers a range of features. The customer service team is commended for their prompt responses and efficiency. A demo is also available to help merchants understand its functionality.
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Good price and easy to use. Wasn't able to customise notifications sent to a customer, so am leaving a review to hopefully unlock this capability
Good app. I would really recommend this app to all shopify users. As a starter, this would really help build your confidence to pursue dropshipping.
I don't enjoy the postmens integration please offer more options like pirateship. Postmens charges $20 as a hold instead of charging separately per label. please give us more options of flexibility
Hi Blak Yué Candle Co,
Thank you so much for taking the time to right the review.
We are sorry to hear that you didn't have the best experience using Postmen Integration and wished for the features to be more flexible.
But, here's some good news we would like to share with you.
1. We are adding more carriers with discounted pricing to the Postmen platform. Stay tuned!
2. $20 top-up is done to avoid calling your credit card multiple times.
We hope these upcoming features will meet your expectations of greater flexibility to suit your business needs.
Should you wish not to use this, write to us at support@postmen.com and we can arrange a refund.
Useful app. Simple integration and clear instructions.
It sounds like a good idea on paper, but the link they want me to use goes nowhere. Maybe if I wait the 48-72 hours?
Looks good! Only 3 Free Returns is really very stingy and as lowest pricing 9$ for 20 returns + 0,50$ EXTRA for every single return over the 20 is also not very pleasant. Especially for young start-ups without capital the pricing is almost FIES! If you would accept and check the returns for these prices would be great. (Little joke) Unfortunately, the monthly amount cannot be settled via the Shopify billing. If this would be fixed, I could imagine to award one more star. Best regards.
The app works well but really needs the option to let people enter their phone number to search for their order. We are still having to manually handle returns where people checked out with a phone number only.
Edited to add that this app is apparently being discontinued. In the meantime it's difficult to access the dashboard because there are constant pop ups asking us to upgrade to the paid version.
So far so good! Happy with all the features this App has to offer but kind of stuck with the same issues for a while and customers service only gives very basic info that isn't really helping.
Also everytime another person replies to me which makes it kind of confusing.
Did someone figure out how to get the return center to open within page an dont open anoter tab each time?
Great app but What about exchanges ? As a small business we shouldn't be focused on returning money back but instead finding the correct item for that customer. Please add an exchange feature and ill pay 9.99 a month haha
J’ai utilisé l’application pour des retours, il fonctionne très bien, je trouve qu’il faudrait mieux expliquer les fonctionnalités