Reviews (2,415)

Overall rating
4.7
Counts per rating level
  • 80% of ratings are 5 stars
  • 11% of ratings are 4 stars
  • 3% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 6% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly praise this app for simplifying the return process, highlighting its user-friendly interface and time-saving automation features. It integrates seamlessly with Shopify and offers robust functionalities, including innovative exchange suggestions. The customer support is frequently commended for its efficiency and proactive approach, such as utilizing video chats for issue resolution. Merchants consider it a transformative tool for managing returns and enhancing order tracking.

October 17, 2024

Moazzam was very helpful. Thank you

Match Kicks
United States
15 days using the app
September 30, 2024

Moazzam was very helpful with setup, great software even better service! Thank you!

Faris
United Kingdom
5 days using the app
October 9, 2024

very helpful

Julian & Mark
Canada
Over 2 years using the app
June 3, 2024

I reached out and was able to speak with Aditya right away! There were no delays in getting support on the phone which is always wonderful to be able to speak with a live agent. Aditya was kind enough to take me through the steps to assist me and even provided me with additional links that can help mitigate us having to reach out in the future. Very thorough and kind in demeanor. Definitely ...

LITTLE BLACK TUX
United States
Over 4 years using the app
Edited January 9, 2025

Ongoing support is excellent, and Moazzam is very patient. I definitely recommend this app to other businesses.

Maramalive™
New Zealand
4 months using the app
November 24, 2024

Very help full

Zir|زر
Kuwait
2 days using the app
September 4, 2024

Fast customer support. Great app!

ZITOCASES®
Germany
Over 4 years using the app
Edited October 23, 2024

Vertika helped me solve an issue very quickly!

Amazing customer service!

Agilite
United States
Over 2 years using the app
March 5, 2024

I was looking for a free way to create a return center on my website and there free plan was filled with all the features I needed. It is a great option for me since I only process a few returns each month. I also use a few of their other services so it was very simple to integrate into my website.

Aria the Fox
United States
6 months using the app
September 10, 2024

Great app for returns and great service from Aseem. Highly recommend.

Vintage Wholesale Supply
United Kingdom
3 months using the app