Reviews (2,397)

Overall rating
4.7
Counts per rating level
  • 80% of ratings are 5 stars
  • 11% of ratings are 4 stars
  • 3% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 6% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its seamless Shopify integration, which simplifies order tracking and return management. It is noted for its affordability and comprehensive features, including innovative exchange suggestions that enhance the shopping experience. Exceptional customer support is frequently highlighted, with staff members like Neha, Aditya, and Moazzam praised for their effective problem-solving skills. This app is valued for its reliability and excellent customer service, making it a useful tool for businesses aiming to improve their return processes and customer satisfaction.

December 5, 2021

Their customer service especially Nitish, Rohit, and Sanjeet are TOP NOTCH deserved to give 5 stars! They are all very helpful when it comes to troubleshooting or there are any issues. Thank you so much!

Northbound Gear
Canada
Over 1 year using the app
March 17, 2017

Tried this app and it's well designed.This is going to make it easier for my customers to process any returns that they need to process.

Jb Convenience Shop Ltd
Canada
Over 1 year using the app
February 1, 2023

Best option to help you manage your returns.
Customer service at AfterShip is also very insightful and helpful!

Very excited and glad I chose AfterShip for returns!

Mickey's Girl
United States
Over 1 year using the app
June 15, 2017

Just great! Just the same as Aftership!

Dulce Porvenir Estudio
Spain
Over 1 year using the app
May 19, 2022

Great customer service! Great customer feedback! Great customer engagement Thank you so much for helping my store!

Total Babe
United States
Over 1 year using the app
April 13, 2021

Excellent app easy for customers to return and exchange their products at ease. Would reccomend to everyone!

Essdee Accessories
India
Over 1 year using the app
October 11, 2017

Highly recommend this app for all stores. Creates a very clean and professional returns page.

Glory West
United States
Over 1 year using the app
Edited July 19, 2021

Great customer service with speedy response times-I immediately received help via the live chat feature from Abhishek when I had questions while setting up our account. Super friendly and easy to follow with instructions on how to set up.

Washed Ashore
United States
Over 1 year using the app
February 26, 2021

Terrific service! They went over and beyond to get me setup! Best customer service I've had with an app! Thank you!

Juicy-Junk
United States
Over 1 year using the app
May 9, 2022

AfterShip customer support is very fast. The staff member that I chatted with today did a great job solving my problem quickly.

Cozure
United States
Over 1 year using the app