AfterShip Returns & Exchanges , 2,273 reviews

There is a notice at the top of their site that states you must switch to the new version before 5/31 and they cut off my service prior to that with no notice at all.

Original Review: Would be a great app if you could customize the online return form a little more, as well as customize the verbiage in the return notifications sent to your customers.

Beware! This app does not automatically issue a refund like the free Shopify app does! We found out after a few weeks that this app had not refunded the money to our customers once we had processed the refunds, so we had to go back and do it all manually! The creator has NOT clearly informed about this! It makes the app useless to us, as it's time-consuming to do every refund manually. We're going back to the free app we used previously.

UPDATE to developer:
I have already reached out to you and was told that refunds have to be done manually.

The app is easy to use and I would not have minded paying something for it. But the price point you guys are asking for is really unrealistic. I guess you are probably counting on the - most likely - many shopify users who will not pay attention and just update to the new version not realizing that they will actually start paying in 14 days time. I think you should re-evaluate. 5 euros for up to 20 returns ok. but not what you want to charge!!!

I lovED this app! Note the PAST tense. I get that you have to charge for your service BUT I am a very small business who has little to no returns and the new update with price charges is not a fit at all for me. Disappointed as this was a great help to me.

Original Reveiw ->This app ROCKS! Super easy to set up, looks amazingly professional, and it is free! Super impressed and thank you for building such a great app for free for us small up-starter businesses! I love it and highly recommend it!

I loved this service until they changed it and have ridiculous pricing starting at $40 . Wont be back

I am changing my review as they took this app off Shopify, charge now $40 and do not communicate at all.. bye bye, easier to put a packing slip in the package and have them send it back by checking off the reason box. have to save money.

Extremely buggy! Will not open no matter how many different computers, different internet explorers, Chromes, different cell phones you use. You cannot access it from Shopify app, shopify desktop either! You get a return alert but you cannot access it. This is made by a rag tag cheap overseas company with huge time difference. This is not ready for prime time and if you want your business to suffer, install it. Very bad customer service as well

JESUS CHRIST, THEY CHANGED THE FREE APP TO $40 a month?? well i guess even if one person stays he is going to be happy, he will be getting A LOT MORE than what he invested! totally not worth it. STAY AWAY FROM THESE PEOPLE AT ALL COST, ALSO THEIR CUSTOMER SERVICE IS TERRIBLE. THEY WOULD NEVER GET BACK TO YOU.

Clicking on my store logo implies it should take the customer to my store, but it does not so, When asked support about this fix, they said they won't care because there are not enough requests for it and they won't care about my request!

Basically if a customer click on that link and is taken away to their page, their only way out of that page is to click on BROWSER's BACK button, or to close that tab and open a new one, Can you imagine such poor design and they are not willing to do this easy fix because I am the only one who told them about this bad design.

Supports DPD NL for automated returns labels, but not DPD UK.... The automated UPS Labels also show the Product Title on the label itself, which cannot be turned off. This leaves you open to having your parcel stolen, when anyone who looks at the label can see what is inside.

I loved it when it was free and I totally understand that you need to charge us to continue but you guys chose to charge so much. If you compare with other returns apps on shopify you are charging just double and providing half of their features.