Reviews (2,416)

Overall rating
4.7
Counts per rating level
  • 80% of ratings are 5 stars
  • 11% of ratings are 4 stars
  • 3% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 6% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly praise this app for simplifying the return process, highlighting its user-friendly interface and time-saving automation features. It integrates seamlessly with Shopify and offers robust functionalities, including innovative exchange suggestions. The customer support is frequently commended for its efficiency and proactive approach, such as utilizing video chats for issue resolution. Merchants consider it a transformative tool for managing returns and enhancing order tracking.

April 7, 2020

This app is fantastic to have more control over returns from our customers - would be great if the app could have the returns period from the date the order was shipped (rather than the order date) as we have preorder items available on our site. It would also be great if you could group domestic and international customers - as we have different returns period for each group.

SNDYS
Australia
Over 2 years using the app
AfterShip replied April 8, 2020

Thank you for your valuable feedback. I'll make sure this gets added to our roadmap and soon you get to hear the good news.

June 24, 2021

We have not received any actual returns yet, but wanted to write a review about the app in general for now (will update after we experience a return). Really like how we can customize, it looks great! And the support is awesome if you need any assistance!

Cultured West
United States
Over 2 years using the app
AfterShip replied June 24, 2021

Thanks for sharing your valuable feedback.

I am glad to know that you are exploring our app and I am sure you will find it useful. We are open to any suggestions. Please let ...

Edited December 9, 2019

App works as advertised. mmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmsssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssss

KOKOON
United States
Over 2 years using the app
Edited February 2, 2022

The DNS changes are certainly not straight forward but eventually got it sorted. I have nothing more to add just filling up the 100 word minimum

That's Entertainment Dancewear
United Kingdom
Over 2 years using the app
Edited May 28, 2020

This app is very helpful.
The setup is a little bit difficult, maybe tutorials would be great.
it would be even better if we could chose another language (french).

DARTOIS
France
About 2 years using the app
April 20, 2022

Have switched over from Return magic. It is similar, but i believe it works better from the customer side. we are still working out some little issues as we are new to it. ive had to ask customer support for help a few times, but they always answer very quickly, and have helped my issues. 5 star once i figure it all out.

The Barbell Cartel
United States
About 2 years using the app
AfterShip replied April 20, 2022

Thank you for your valuable feedback. We are glad to know that you are happy with the customer service support.

If you need any help with the app, please do not hesitate to ...

February 9, 2018

Very easy return management. However the only downside is, it's a little difficult to customize the return page with our store's return policy and you can only access customer service through email and they take about 24hrs + to respond. We ended up having to use our own developer to and alter the code which isn't very user friendly.

Surf Simply
United States
About 2 years using the app
October 25, 2021

Solution plutôt bien mais trop restrictive et quelques bugs de fonctionnement parfois. vvvvvvvvvvvvvvv

G-Heat®
France
About 2 years using the app
AfterShip replied October 25, 2021

Merci pour vos précieux commentaires.

Je suis désolé pour le désagrément que vous avez eu avec l’application étant restrictive et ayant quelques bugs. Nous sommes ouverts ...

Edited February 13, 2020

I would like to be able to set rules for allowing a return from the date the item actually ships or arrives, not the order date. They also need to allow larger size pictures for the headers. Overall, great app.

LiquidX Car Care
United States
About 2 years using the app
April 15, 2020

Good and easy to use app to manage returns. Tried it for a few months now and im very happy with their app.

Beard-Pirate
Germany
Almost 2 years using the app
AfterShip replied April 15, 2020

We are incredibly grateful that you took the time out to leave us a review.