Reviews (2,416)

Overall rating
4.7
Counts per rating level
  • 80% of ratings are 5 stars
  • 11% of ratings are 4 stars
  • 3% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 6% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly praise this app for simplifying the return process, highlighting its user-friendly interface and time-saving automation features. It integrates seamlessly with Shopify and offers robust functionalities, including innovative exchange suggestions. The customer support is frequently commended for its efficiency and proactive approach, such as utilizing video chats for issue resolution. Merchants consider it a transformative tool for managing returns and enhancing order tracking.

May 27, 2024

Got the best help ever from Aditya! He helped me resolve my issue to quickly and perfectly. I love this app and cannot speak higher of the service!

CocoPits
United States
About 4 years using the app
September 10, 2024

Great app for returns and great service from Aseem. Highly recommend.

Vintage Wholesale Supply
United Kingdom
3 months using the app
June 17, 2024

The Customer Support team is very helpful, most recently helped by Aditya. Even the AI Chatbot has helped me with what I need which is great for Customer and Support team alike!

The Wood Veneer Hub
United States
Over 2 years using the app
August 12, 2024

You ask, they deliver! Quick response time and efficiency. Thanks guys!

The Hairslangaz Extensions
United States
Over 2 years using the app
May 21, 2024

Was helped by Neha from support. She was great. The app is not perfect but it's a very good budget friendly solution and the live support good.

Crocodile Wear
Canada
About 4 years using the app
May 18, 2024

Neha was very helpful and Responsive. I really appreciate the quick google meet to make me understand what I needed to.

Matriarch
Canada
About 4 years using the app
Edited September 15, 2024

Moaazzam Ali helped me so much in understanding the pros and cons of using the same URL on 2 different stores. He took my a tour on the filters and Aftership dashboard and it was very helpful in deciding which package i should go with. Thanks so much much appreciated

THUNA
Kuwait
About 4 years using the app
March 14, 2024

Aftership support is always helpful and they always provide you with the best solutions, we've been using Aftership for 2 years now and so far it's been good.

Tote&Carry
United States
About 4 years using the app
August 14, 2024

This was helpful. thank you.

StreetsAheadInc
United States
About 3 years using the app
June 10, 2024

Very helpful! Resolved issue quickly and provided useful info

BEL KAZAN
United States
Almost 2 years using the app