Reviews (1,236)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants appreciate this app for simplifying the return process with its user-friendly interface and automation, saving time for both merchants and customers. It integrates smoothly with Shopify, instantly updates sales totals, and enhances customer experience by suggesting exchange items. The app offers robust return management features and excellent customer support through chat, email, and video calls, making it a valuable tool for effective return handling.
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GREAT customer support. I have not had occasion to use it yet however.
Very convenient. Makes the whole process of returns much more streamlined and efficient. Also great from a data collection perspective.
Good customer service. They respond immediately. The interface is also pretty simple to use and friendly.
This app is very good, with a common page, so that we can better handle the return and exchange of goods
Great service provided by Lovish. Was able to answer all of my questions and concerns on one call. Was very patient with all of my concerns- and walked me through all the steps.
I am currently testing put this app but I must say Priyanka from the CS team was very diligent and responsive. I enjoyed my interaction. Support is key when making a decision on such apps.
very helpful
great app and great supprt
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I recently added Aftership Returns to my online store and I was thoroughly impressed with the experience. The platform's interface was intuitive and seamless, making the setup process a breeze. The integration was straightforward and the provided steps made it even easier. The developers clearly paid attention to the details and ensured a hassle-free experience for both customers and store owners. To my surprise, they even scheduled a demo with Loovish, who was fantastic in showing me how the app works via a Zoom meeting. I had the pleasure of working with him and he was extremely helpful in ensuring my store was functioning correctly.
The customer service team at Aftership was phenomenal, with Neha standing out as an exceptional representative. She provided top-notch service, promptly addressing all my questions and ensuring the app was installed and operational on my store. She was efficient and effective in addressing my concerns and even went above and beyond by providing step-by-step screenshots on how to tackle my issues to resolve the problem. I'm extremely grateful for her assistance and highly recommend this app to other Shopify store owners looking to improve their customers' shopping experience.
So far the app has been fantastic. Easy integration and customer service is readily available. Would recommend!