Reviews (2,397)

Overall rating
4.7
Counts per rating level
  • 80% of ratings are 5 stars
  • 11% of ratings are 4 stars
  • 3% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 6% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its seamless Shopify integration, which simplifies order tracking and return management. It is noted for its affordability and comprehensive features, including innovative exchange suggestions that enhance the shopping experience. Exceptional customer support is frequently highlighted, with staff members like Neha, Aditya, and Moazzam praised for their effective problem-solving skills. This app is valued for its reliability and excellent customer service, making it a useful tool for businesses aiming to improve their return processes and customer satisfaction.

August 12, 2017

Our company didn't believe this service could make it easier for us to manage any returns, but we were wrong. The average time spent on returns processing was cut by half and it's easier for customers as well. Now, they don't need to email/message us first and wait for a reply before sending the products back.
Overall very simple to set up and great app!

Okami Studios
United Kingdom
Over 1 year using the app
July 31, 2017

Makes returns super seamless and was incredibly easy to set up!

Dropship Mn
United States
Over 1 year using the app
Edited May 11, 2021

One of my most valuable apps. Really helpful. Worth every penny. Have it for months now and REALLY takes away the stress of answering 500 emails about how to return stuff. Never had an issue with the app and today wanted to print my invoices and couldn't find them (wasn't looking on the right place) and Customer Service was amazing. Thanks guys!

Boutique Minimaliste
Portugal
Over 1 year using the app
Edited May 4, 2022

Powerful and Amazing app, provides most of the features that we clients need. Amazing customer service with fast response. To, Ayushi, Anmol and Moazzam. Thank you so much. Highly recommended app.

GEON ALPS
Singapore
Over 1 year using the app
September 8, 2022

AfterShip has really freed up a lot of time for our warehouse team no longer having to do so much work with returns and exchanges. On top of that we have a great idea of why certain items are getting returned so we can correct any problems.

Bicycle Warehouse
United States
Over 1 year using the app
February 1, 2022

Awesome Support. Very impressed with the support executive. I would recommend to others as well. Awesome job Team

My Aashis
United States
Over 1 year using the app
September 8, 2017

Really a worthy app to have when you are on Shopify, which maintains the Returns easily and tracks the status.

Fashion Parakeet
India
Over 1 year using the app
December 5, 2017

Super easy to set up and use! Very professional looking too!

FoundLostOutdoors.com

- Nathan

Foundlostoutdoors
United States
Over 1 year using the app
January 4, 2018

Its a great app to have, I recommend it!

Everything Bit
United States
Over 1 year using the app
November 30, 2021

Best Team and Product ever! Their team is extremely gracious, responsive, and informative. The product is also very easy to install and get up and running quickly.

Bloomlala
United States
Over 1 year using the app