AfterShip Returns , 2,091 reviews

confusing app. I'm struggling to integrate with my store and i have not had a response from customer service, it has been a teo months nearly since i emailed them.

Update 11/23: It was briefly fixed when it allowed me to update payment but started treating me like a stranger this morning. It behaves like I've never signed up even though I've presumably paid for the next month. I have a backlog of return requests that I can't access. My customers are angry and I feel humiliated. Support is severely lacking. It looks like this whole issue started around the same time they rolled out a bunch of updates to the app. Could someone please fix my issue???

Original post: We used this app just fine for a couple of months until my credit card needed updating. When I enter the app, it prompts me to select a plan which is all fine. When I consent to the charges I get declined and informed that I need to update my payment. When I click the update payment link, it circles me back to select a plan. There is nowhere to update my payment info. I've tried explaining this to support and they would rather assume I'm an idiot that simply can't navigate their website. I've been trying to get help from support for a week now and maybe there's a language barrier? I simply would like to update my account... make a payment and resume the service. Can someone help me resume active customer status please? I have many annoyed customers right now.

really nice app. but not loving the huge price increase. for such a simple app, the cost is not merited. and on top of that, you only get 20 returns a month for 40 bucks. that's highway robbery. that's a sure fire way to slowly start losing customers. sadly I will have to start looking for a better alternative. ugh!

The description looks great, but after spening a lot of time trying to make it work I discovered that a lot of things have to be done manually. Even the stock of the returned items has to be changed manually!! You do not see any of the return information in the original order. So there is no integration with Shopify that will help you make returns easier.

Don't waste your time with this app as a returns program if you're a Canadian company that ships and returns with USA customers. They can't figure out how to charge a Canadian credit card to buy return labels. Have wasted weeks troubleshooting with no luck.

So many advertising in the app, !!! they are trying to convince you to use others products, didn't like it all

App seems to be really buggy and their support team couldn't offer any help. For a few days, I was unable to log in. Once I finally could, I was unable to save my changes. I spent about a week trying to get troubleshooting feedback from the developers but they were unable to help. I sent them screenshots of the page that was experiencing issues and they told me they would need to set up a screenshare meeting. They would send over their availability and when I confirmed, that slot would be taken--this happened daily for a week. Once I finally nailed down a time with them and scheduled the meeting, they never attended and didn't reply to my email asking if the meeting had been canceled. It seemed really odd to me that they weren't able to troubleshoot the issue using the screenshots I had provided--most apps I have worked with in the past would request an account on our store so they could replicate and resolve the issue if screenshots didn't suffice. I finally had to uninstall the app because we were paying for an app we couldn't even use or receive assistance on.

This app is useful (when it works) and when it doesn't it is beyond a doubt the worst app I have ever used. My store does 1million+ on shopify so I have most of the top notch apps and this one is one of the best and one of the absolute worst.

I picked a plan upon install and I am "UNABLE" to change that plan. Like at all. Does anybody think thats weird?

So I contact support on 17th December 2019. They tell me various fixes like "uninstall your app, reinstall" the usual stuff. None of it works. Whenever those instructions are followed it just reinstalls on your store and again you are UNABLE to choose a new plan.

Long story short I have been locked into almost 2 months of overcharges now because these complete children cannot do the most basic of functions which is
1) Provide the Shopify user the ability to upgrade/downgrade their plan
or
2) Upgrade or downgrade the plan at the request of the user.

They even asked to be added to Admin Access on the store which they were. And they haven't fixed their problem. Their latest email asks me to get on a call to "discuss concerns"

Like are these jokers and children the worst support ever? The lowest IQ of the barrel bunch of $2 worker slaves out of Mumbai or something?

I CANNOT change my plan due to their apps issues and they WILL NOT change it for me. So I am stuck using an app that I need but am forced to pay overcharges for because I cant upgrade my plan to a higher tier and they cant do or won't do it.

I dont say this often but thats basically illegal. These guys are complete clowns.

i used to love this app but now im soo disappointed with the new update/price :(

Questionable Pricing since latest update.