Reviews (2,399)

Overall rating
4.7
Counts per rating level
  • 80% of ratings are 5 stars
  • 11% of ratings are 4 stars
  • 3% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 6% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its seamless Shopify integration, which simplifies order tracking and return management. It is noted for its affordability and comprehensive features, including innovative exchange suggestions that enhance the shopping experience. Exceptional customer support is frequently highlighted, with staff members like Neha, Aditya, and Moazzam praised for their effective problem-solving skills. This app is valued for its reliability and excellent customer service, making it a useful tool for businesses aiming to improve their return processes and customer satisfaction.

January 10, 2018

Great app. It has provided our customers with a great customer experience and at the same time has significantly reduced the time we spend processing returns.

Thebeautifulgame
Australia
12 months using the app
July 29, 2021

Great app to improve customer experience regarding returns. Really quick to set up and easy to use. Let's hope it will be possible soon to host the app on a shopify page. Like AfterShip.

LED Vision
France
12 months using the app
Edited March 8, 2021

This app will save you tons of time in customer service! When i had an issue customer service was quick to respond and even did a video call to help me through issues.

Klassy Network
United States
12 months using the app
December 30, 2017

The AfterShip Returns center has been a phenomenal solution to our commercial wholesale business. We have hundreds of items per order and managing returns has been a complicated task until we discovered this solution. Returns Center was extremely easy to setup and our customers feel at ease when receiving multiple automated updates about the status of their return. We couldn’t be more pleased with all of the AfterShip apps in Shopify!

Agron Llc
United States
12 months using the app
May 7, 2021

Great application. The only down side is that it's not completely free and only allows 3 returns per month

Ayza clothing
United Kingdom
12 months using the app
November 3, 2017

Aftership Return App is excellent! Very quick and easy to set up. Saves so many hours of customer service time. Great addition to my cute little store. If you have Shopify store you must have this app.

Marigaki 2
United States
12 months using the app
November 12, 2021

This App saves our team so much time, and the customers love it too! If you have any issues or questions, support is immediately available, and always very helpful. 5 Stars!

Alpha Tau Omega Official Store
United States
12 months using the app
May 12, 2017

Amazingly easy to incorporate .
Effective way to handle returns and gives the customers a professional looking gateway to interact during the return process.

Staypoollizer
United States
11 months using the app
March 25, 2022

Easily handle returns, fast and professionally. Easy to use and awesome customer support! Would highly recommend.

Black Bear River
United States
11 months using the app
April 28, 2021

Aftership returns center has made the returns process so easy! Customers returning goods are walked through each step, keeping them happy and confident. Their fully customisable system means customers feel like they stick with Supakit throughout, and the analytics page allows us, as a business, to track customer behaviour, learn and develop. If you’re looking for an application to make returns seamless, secure and easy – this is the one you need.

Supakit®
United Kingdom
11 months using the app