Reviews (2,415)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly praise this app for simplifying the return process, highlighting its user-friendly interface and time-saving automation features. It integrates seamlessly with Shopify and offers robust functionalities, including innovative exchange suggestions. The customer support is frequently commended for its efficiency and proactive approach, such as utilizing video chats for issue resolution. Merchants consider it a transformative tool for managing returns and enhancing order tracking.
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I really liked this app a lot, but now they want to start charging $40 a month just for basic. NOT WORTH IT for that price. I will have to now find a new app.
This app is useful (when it works) and when it doesn't it is beyond a doubt the worst app I have ever used. My store does 1million+ on shopify so I have most of the top notch apps and this one is one of the best and one of the absolute worst.
I picked a plan upon install and I am "UNABLE" to change that plan. Like at all. Does anybody think thats weird?
So I contact support on 17th December 2019. They tell me various fixes like "uninstall your app, reinstall" the usual stuff. None of it works. Whenever those instructions are followed it just reinstalls on your store and again you are UNABLE to choose a new plan.
Long story short I have been locked into almost 2 months of overcharges now because these complete children cannot do the most basic of functions which is
1) Provide the Shopify user the ability to upgrade/downgrade their plan
or
2) Upgrade or downgrade the plan at the request of the user.
They even asked to be added to Admin Access on the store which they were. And they haven't fixed their problem. Their latest email asks me to get on a call to "discuss concerns"
Like are these jokers and children the worst support ever? The lowest IQ of the barrel bunch of $2 worker slaves out of Mumbai or something?
I CANNOT change my plan due to their apps issues and they WILL NOT change it for me. So I am stuck using an app that I need but am forced to pay overcharges for because I cant upgrade my plan to a higher tier and they cant do or won't do it.
I dont say this often but thats basically illegal. These guys are complete clowns.
They have hidden charges. It doesn't mention in the pricing but they require $5 for each user. So, if you have 3 workers handling the returns, you'll have to play $15 extra etc.. This not mentioned anywhere in the pricing, This is deceptive and frankly unethical. They could have made this clear in the pricing.
I am sorry to know that you are not happy with the pricing.
Please accept my sincere apology for the experience you had. However, this is not the experience we want to provide to our users.
You are our valued user, and we are committed to providing the best support at all times. Hence we would like to discuss this further with you.
We are available 24/7. You can always contact us via the live chat option available on your account or email us at support@returnscenter.com.
We regret the inconvenience caused to you.
Regards,
Rupam
Team Returns Center
confusing app. I'm struggling to integrate with my store and i have not had a response from customer service, it has been a teo months nearly since i emailed them.
Sehr schlechte Erfahrung. Ich hab eine ganze Woche investiert, aufgrund diverser Probleme und am Schluss kann ich Aftership sofort nicht verwenden, weil der Support behauptet, dass DHL die Telefonnummer von Kunden verlangt.
Der Support antwortet immer nur mit Standard-Antworten. Die E-Mail-Adresse des CEOs wurde mir verwehrt.
We recently received feedback from you expressing dissatisfaction with our service, and we are truly sorry to hear about your experience. Your feedback is valuable, and we take your concerns very seriously.
Please be informed that we are making the issue a high priority so that we can resolve it. We are committed to providing the best possible service to all our users, and we regret that we fell short of your expectations.
Ridiculously overpriced.
Free version was perfect.
Just greed at that price, would have gladly paid $3-5.
IF ANYONE IS READING THIS AND WANTS A REPLACEMENT:
SEARCH > CLICKSIT < - FREE & MUCH BETTER.
This is probably the worst app ever. Go with Bold
ATTENTION when using for international returns! After one month of using the app, international returns couldn't be processed anymore because the HS Code wasn't fetched correctly and provided to the carrier. Unfortunately, this makes the app useless for international returns since the only solution offered was to completely manual insert every return label information for each return - makes the app completely useless for this matter. Unfortunately, the customer support is not giving any update for 2 months, just saying they are working on it - same answers over and over. When asking for more specific information or an ETA the answer is "No ETA has been shared". Very unhelpful, especially if you are paying for the service.
Hello,
Apologies for the inconvenience caused.
We understand your concern and it is a known issue on which our developers are currently working to resolve it on priority. We will let you know once the issue is resolved by our developers.
Best Regards,
Sumit
Ive only had multiple problems with this application and I contacted the customer service and got a generic response of little help with each problem. www.vibeclothingcompany.com
(Edit 12/04/18) We were having trouble with upgrading to their new platform as this one will be discontinued so we followed the steps and the API would not work as much as we tried so we contacted customer support and thats when the hell began. What a bunch of incompetent people, never have we dealt with a company who does not know how their platform service integrates with shopify and having to tell them how the collaborator feature works for them to fix the bug. This problem has been going on for around 1 month and is still not fixed. Very disappointed and will happily be switching to another cheaper platform.
(Original post) Easy to use interface have been using for about a month or so, the only downside is there is no way you can customise the emails when you select shipment received. So therefore for you to let the customer know you have the return package it will also tell them that you will be refunding them yet what if they need a return for exchange not a refund? For that reason we have had to find a new returns system.