Reviews (2,397)

Overall rating
4.7
Counts per rating level
  • 80% of ratings are 5 stars
  • 11% of ratings are 4 stars
  • 3% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 6% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its seamless Shopify integration, which simplifies order tracking and return management. It is noted for its affordability and comprehensive features, including innovative exchange suggestions that enhance the shopping experience. Exceptional customer support is frequently highlighted, with staff members like Neha, Aditya, and Moazzam praised for their effective problem-solving skills. This app is valued for its reliability and excellent customer service, making it a useful tool for businesses aiming to improve their return processes and customer satisfaction.

Edited July 25, 2021

It help's me with customer returns. I recommend this to others that may want to use the app for their own shop. Kudos

LALA AUSTRALIA
Australia
Over 1 year using the app
AfterShip replied July 25, 2021

Thank you for your valuable feedback.

We are pleased to know that you liked our app.

Please let us know if you have any suggestions for us. We are really eager to know how we can make your experience a 5 star one.

We are available 24 X 7. You can always reach out to us via the live chat option available on your account or email us at support@returnscenter.com

Regards,
Shahvaz

Edited April 18, 2020

Veldig god app. Eneste jeg skulle ønske var at ved bytteforespørsel, burde kunden fått lov å velge vare å bytte i. Da hadde varen kunne blitt reservert til kunden og akkumulert på samme ordre.

Modo
Norway
Over 1 year using the app
AfterShip replied April 16, 2020

We are grateful that you took the time out to leave us a review. Your feedback helps us to improve service for everyone

January 28, 2021

Great app, integration is seamless to Shopify. Will continue to use, integration with Postmen is also good.

FITEZY
Australia
Over 1 year using the app
April 15, 2020

The description stated the free plan allows 5 returns per month. The free plan on the app itself states 3.

GearBy3Six
United States
Over 1 year using the app
October 7, 2019

Seems to be helpful with returns. Using the basic plan for now and will see how things go. Would like options for the theme but will try to find our own HTML.

BIRD BEE
United States
Over 1 year using the app
October 20, 2019

The app is ok just need to make better integration for return shipping labels,after ship returns are expenisve

Pure Life Filter
United States
Over 1 year using the app
AfterShip replied October 20, 2019

Thank you for your suggestion. We will note it down and improve. ;)

Edited July 14, 2021

Pretty solid app. Set up is straight forward and customer service is responsive. Very affordable compared to alternatives. A few reasons for 4 instead of 5 stars: 1) Exchanges are not automatic. If a customer requests one, you have to create it in Shopify separately. 2) USPS labels are formatted to print out as 4x6, so when the customer prints it at home on 8.5x11 3) For automatic return approval (which we use, so customers get the return label as soon as they request it), you can only select 1 shipping service not multiple based on weight 4) You can't edit the language for when a customer tries to return outside the return eligibility window. All in all, these are not enough for us to justify spending more on a different service. AfterShip Returns is solid and gets the job done.

Talaria Flats
United States
About 1 year using the app
AfterShip replied July 14, 2021

Thank you for your valuable feedback.

We are glad to know that you liked our app and found it useful. Your suggestions will definitely be looked into and will be tested for feasibility of implementation. Should you need any assistance with the app, please feel free to contact us and your issue will be dealt with promptly. Our ‘Support Team’ is available 24/7 to provide you with assistance and resolve any concerns that you may have.

You can always contact us via the live chat option available on your account.

We will try our best to ensure that your experience with us becomes worth a 5-star rating.

Regards,
Nitish
Team Returns Center

September 27, 2021

So far so good i have not fully used the website yet. I have yet to use the intergration features. :)

CRIPTEDCLOTHING
Australia
About 1 year using the app
AfterShip replied September 27, 2021

Thank you for your valuable feedback.

We are pleased to know that you are exploring our app.

We are open to any suggestions if you have any. It is always nice to understand the requirement of our users so that we can meet their expectations and deliver an engaging experience.

If you need any help with the app, please do not hesitate to contact us. Our “support team” is available 24/7 to help you. You can always contact us through the live chat option available on your account or email us at support@returnscenter.com

We will do our best to make sure your experience with us is worth a 5-star rating.

Regards,
Neelima Aggarwal
Team Returns Center

March 22, 2021

I am just starting to use the app and reached out to support. I got an immediate reply and I am quite happy with the way the app works up until now.

PetDoctors - Loja Online
Portugal
About 1 year using the app
AfterShip replied March 22, 2021

Thanks for sharing your valuable experience.

We are open for any suggestions. please let us know for any suggestion that makes your experience 5-star with us.

ReturnsCenter Team

April 19, 2017

Love the app! Exceeded my expectations but needs to be more customizable. Looking forward to future enhancements.

88 Jeans
Australia
About 1 year using the app