Reviews (2,396)

Overall rating
4.7
Counts per rating level
  • 80% of ratings are 5 stars
  • 11% of ratings are 4 stars
  • 3% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 6% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its seamless Shopify integration, which simplifies order tracking and return management. It is noted for its affordability and comprehensive features, including innovative exchange suggestions that enhance the shopping experience. Exceptional customer support is frequently highlighted, with staff members like Neha, Aditya, and Moazzam praised for their effective problem-solving skills. This app is valued for its reliability and excellent customer service, making it a useful tool for businesses aiming to improve their return processes and customer satisfaction.

June 28, 2024

Great service so far, simple easy and helpful

Variety Mode
United Kingdom
2 days using the app
June 3, 2024

Very helpful and fast!

Pistil Designs
United States
Over 2 years using the app
September 13, 2024

great costumer service!

4Season
Norway
About 2 hours using the app
June 12, 2024

very helpful and responsive.

Blue Delta Jeans
United States
Almost 4 years using the app
Edited September 15, 2024

Moaazzam Ali helped me so much in understanding the pros and cons of using the same URL on 2 different stores. He took my a tour on the filters and Aftership dashboard and it was very helpful in deciding which package i should go with. Thanks so much much appreciated

THUNA
Kuwait
Almost 4 years using the app
March 14, 2024

Aftership support is always helpful and they always provide you with the best solutions, we've been using Aftership for 2 years now and so far it's been good.

Tote&Carry
United States
About 4 years using the app
May 20, 2024

good customer service, they did great in help my store with self returns.

PupWonders
Hong Kong SAR
8 months using the app
May 3, 2024

Neha helped me through my technical issues that I was facing promptly.

Vibn
Canada
Over 3 years using the app
May 20, 2024

Neha was very helpful in helping me resolve my issue.

Shop Allure Fashions
United States
12 months using the app
March 28, 2024

I was stuck with an issue, message the chat to speak to an agent who was Neha & within 5 minutes my issue was sorted out with a Video call! Thank you so much!

CitySport
Australia
About 2 years using the app