Reviews (2,416)

Overall rating
4.7
Counts per rating level
  • 80% of ratings are 5 stars
  • 11% of ratings are 4 stars
  • 3% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 6% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly praise this app for simplifying the return process, highlighting its user-friendly interface and time-saving automation features. It integrates seamlessly with Shopify and offers robust functionalities, including innovative exchange suggestions. The customer support is frequently commended for its efficiency and proactive approach, such as utilizing video chats for issue resolution. Merchants consider it a transformative tool for managing returns and enhancing order tracking.

September 11, 2024

AfterShip has been great to work with so far. I am so happy I was able to get technical support via chat and then via Google meet. Rajat was amazing. He is very smart and knows his product well. He walked me through the steps during set up that were a little confusing to me. I am so happy I had Rajat as my technical support and help.

Prana-Pets.com
United States
43 minutes using the app
March 6, 2024

Helpful customer service. The app helps with the management of our returns. Helps keep returns easy and organized.

Factory Direct Hobbies
United States
About 1 year using the app
March 19, 2024

Very helpful tech support and my issue was resolved quickly.

SAINT CHIC
United States
Over 4 years using the app
September 24, 2024

Customer service is great and helped us out to get us started very quickly and efficiently

ELO
Canada
About 1 hour using the app
March 19, 2024

Ayush was great helping me with the app and walked me through the steps. Awesome App! Great Support

Old Gringo Boots
United States
Almost 4 years using the app
March 12, 2024

Excellent demo by Priyansh, you guys should have more people like him in your team.

Studio by TCS
United Kingdom
4 months using the app
March 6, 2024

Easy to customize, navigate and get assistance. I enjoy the free trials because as a new business with limited capital it helps to try out apps and see how they integrate with your shop and then you can upgrade as earn funds.

Ebony Beauty
United States
7 days using the app
April 9, 2024

Neha's assistance was prompt, efficient, and incredibly supportive. She swiftly resolved my issue within a matter of minutes.

Arbortec Forestwear
United Kingdom
Over 4 years using the app
May 24, 2024

Support was great, thank you for helping me resolve my issue.

The Midwest Closet
United States
About 2 years using the app
May 3, 2024

Neha helped me through my technical issues that I was facing promptly.

Vibn
Canada
Over 3 years using the app