Reviews (2,417)

Overall rating
4.7
Counts per rating level
  • 80% of ratings are 5 stars
  • 11% of ratings are 4 stars
  • 3% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 6% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly praise this app for simplifying the return process, highlighting its user-friendly interface and time-saving automation features. It integrates seamlessly with Shopify and offers robust functionalities, including innovative exchange suggestions. The customer support is frequently commended for its efficiency and proactive approach, such as utilizing video chats for issue resolution. Merchants consider it a transformative tool for managing returns and enhancing order tracking.

April 12, 2018

I agree with others: Using app for a while now and now they are charging a ridiculous amount of $$ for a more complicated version. They should also allow us to use this lite version and charge less as I don't get many returns, it's not worth it to me. Now I am looking elsewhere as well. Disappointed.

Angora Boutique
United States
3 months using the app
June 5, 2022

It's been 5 days now i've been trying to get support. All I ever get is, "Please allow me to check", "Our team is checking the issue at our end ...." days and days have gone by and it's literally the same response. We've had to hack our way around dealing with exchange requests for this app, and the issue seems beyond the scope of the dev team considering they have told me that "the issue is a ...

Ellaé Lisqué
United States
3 months using the app
AfterShip replied June 5, 2022

Thank you for sharing your feedback.

Please accept my sincere apology for the experience you had. However, this is not the experience we want to provide to our users.

Your ...

Edited December 13, 2019

Be aware that if you need to upgrade to the next plan they direct you to uninstall and reinstall the app then you have to redo all your settings, why would they do that? Isn't it common that websites grow and you upgrade to the next plan? Every other app has a simple one button or so click to upgrade they make it easy for their customers.
I messaged the customer service asking them to upgrade me, ...

Democracy Clothing
United States
3 months using the app
AfterShip replied December 11, 2019

Please accept our humble apology, could you please join us on a screen share call? We will resolve the issue on the call itself.

Kindly check your email inbox. Please reply ...

Edited April 17, 2018

This person who developed this either greedy or just plain stupid for thinking people will pay him $40 USD each month for 20 returns. Atleast he is not getting the money from us. It cost $500 USD to develop some thing similar for life time coding that you own.

It's greed and highway robbery for this price. You should charge us per return and not $40 for 20 returns.. What if I had 3 returns in a ...

Socheap89
Canada
3 months using the app
May 26, 2018

The free version of this was great and had the price for the update been reasonable I would have gladly upgraded but their new prices are extortion. DELETED!

Saywha
United States
3 months using the app
Edited September 15, 2020

So many advertising in the app, !!! they are trying to convince you to use others products, didn't like it all

Alieva
United States
3 months using the app
AfterShip replied September 16, 2020

Hi there,

Thanks for your valuable suggestion. The menu on the left-hand side is showcasing apps helpful to online merchants.
Our team will look at the possibility of making ...

June 9, 2017

Customers were not getting approval/ denial emails and we were not getting emails letting us know that customers submitted a return request. The app kept crashing and would not even open. Extremely unhelpful and wasted our time. Caused more headache than cure.

Redneck Outpost
United States
2 months using the app
Edited June 12, 2020

Setup is difficult. They promote to leave a review over setup which is frustrating. Will update after I figure this out.

Happy Teeth
United States
About 2 months using the app
November 12, 2020

App seems to be really buggy and their support team couldn't offer any help. For a few days, I was unable to log in. Once I finally could, I was unable to save my changes. I spent about a week trying to get troubleshooting feedback from the developers but they were unable to help. I sent them screenshots of the page that was experiencing issues and they told me they would need to set up a ...

More Birds
United States
About 2 months using the app
AfterShip replied November 12, 2020

Hello,

Please accept my apology for the experience you had. However, this is not the experience we want to provide to our users.

We work really hard to make our app user ...

April 4, 2023

Unfassbar schlechte User Experience! Innerhalb der App "Retoure" wechselt es in "Tracking", sodass der falsche Plan gebucht wurde. Herausgeschmissene Zeit und Geld. Mega frustrierende App!!

Spirit of Island
Germany
About 2 months using the app
AfterShip replied April 4, 2023

I regret to know that you are not happy with the pricing.

Please accept my sincere apology for the experience you had. However, this is not the experience we want to provide ...