Reviews (1,236)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants appreciate this app for simplifying the return process with its user-friendly interface and automation, saving time for both merchants and customers. It integrates smoothly with Shopify, instantly updates sales totals, and enhances customer experience by suggesting exchange items. The app offers robust return management features and excellent customer support through chat, email, and video calls, making it a valuable tool for effective return handling.
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Customer support is great!
Yes and thank you for the excellent help.................................................................
Ayumi was helpful in resolving an issue I was having. It was not able to be done immediately, so they elevated the issue to the right people to get it fixed.
The app is great at keeping track of valuable information to follow up with customer returns and shipping.
Nalinee answered all my questions, excellent support and went beyond my expectations
Gerat service, sorted a big problem for me. Thanks Moazzam, you were great and walked me through the solution.
Really happy with the service!
Great communication and staff is extremely helpful :)
Would definitely recommend
Ankit was very helpful with my issue. Great to jump on a google meet call!
I have never regretted installing an app more than Aftership Returns. I tried to save some money by not going with Loop and it has been a huge mistake. The amount of time I've spent managing this buggy platform has been much more than the money saved. The exchange for other items feature is not working at all! it's charging customers full price for the exchange order instead of applying the value of the return to their new order. I am now in customer support hell and will likely lose these repeat customers.
Thank you for sharing your feedback with us.
We sincerely apologize for the experience you had. This is not the kind of experience we aim to provide to our users.
We understand that you are not satisfied with the exchange feature of our app, which has negatively impacted your experience. We value you as a customer, and it is disheartening to learn that we have not met your expectations.
As a response, we are assigning dedicated support to your AfterShip Returns account. Please check your inbox, as you will be contacted via email shortly.
Please trust that we work very hard to make our app user-friendly and to provide a great support experience.
Regards,
Team AfterShip
Nalinee was very helpful when I had some difficulty with the app. She cleared up all my questions and concerns.